ViiBE Blog

AUGUST 25, 2021

The simplest and the most direct, CSAT surveys are considered key business performance indicators when it comes to measuring customer satisfaction. The survey response is typically stated in percentage and range within: Very unsatisfied (0%) Unsatisfied (20%) Neutral (60%) Satisfied (80%) Very satisfied (100%).

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

NobelBiz

MAY 17, 2022

Customer service is a critical aspect in ensuring a company’s and brand success. Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. Furthermore, favorable feedback will serve as inspiration to continue the challenge and improve his performance.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

Fonolo

JULY 5, 2023

’ 6 Secrets for Boosting Customer Satisfaction in the Contact Center Forge emotional bonds with customers Striking a chord emotionally with your audience will win you customers for life. We have much more detailed information about surveying later in this blog. And don’t forget to follow up! What industry do you work in?”

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Win the Customer

SEPTEMBER 15, 2020

Be Open To Feedback Calls for improvement doesn’t just come from your team – they also come from the customers themselves. In fact, your most loyal customers will appreciate it, if you allow them to give your company their opinion and feedback.

Call Center 52

Call Center Customer Experience Brand ambassadors Interactive Voice Response 52

TeleDirect

JANUARY 12, 2023

This can easily be avoided by properly staffing your contact center through a BPO contact center. With the help of your BPO contact center, your team can seamlessly follow up with leads, check in with customers on how they are doing after a support case and get in touch with accidentally dropped calls.

Customer Service 62

Customer Service Brand ambassadors Call Center Contact Center 62

NobelBiz

NOVEMBER 9, 2021

The customer-centric strategy is now on everyone’s mind, even among contact center experts and customer relationship specialists. Are you a customer-centric or customer-oriented contact center? Until recently, satisfaction surveys have proven to be the most effective method for doing this.

Customer centricity 52

Customer centricity Contact Center Brand ambassadors CRM 52

VocalCom

JULY 3, 2017

Here are seven tips for training call center agents effectively. Use customer feedback as training material. Customer feedback helps your brand decide which improvements need to be made and how agents may be trained to handle situations. Train agents to use contact center technologies.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

Global Response

JANUARY 9, 2023

To improve these skills, it can help to have agents engage in regular team training involving problem solving games or riddles, creativity exercises, or role-playing exercises where they can take turns responding to invented customer inquiries and providing feedback for each other on the solutions provided.

Customer Service 62

Customer Service Brand ambassadors Feedback Self service 62

CSM Magazine

DECEMBER 28, 2021

They show up to work, do their job, follow processes and when asked to fill out an employee satisfaction survey, they say they are “satisfied.” Most importantly, they are brand ambassadors for their company. Employee surveys can provide a quantified measure of employee engagement. Put yourself in the customer’s shoes.

Employee engagement 59

Employee engagement Customer Experience Coaching Brand ambassadors 59

Quiq

JUNE 15, 2022

If you’ve given the guest a memorable experience, they may be enticed to share it with others and become your brand ambassador. Not only is this a great opportunity to instantly address any negative feedback, but you can also send exclusive offers and discounts to encourage guests to come back. Ask for reviews. Get the opt-in.

Personalization 78

Personalization Transportation Brand ambassadors Feedback 78

Quiq

JUNE 15, 2022

If you’ve given the guest a memorable experience, they may be enticed to share it with others and become your brand ambassador. Not only is this a great opportunity to instantly address any negative feedback, but you can also send exclusive offers and discounts to encourage guests to come back. Ask for reviews. Get the opt-in.

Personalization 52

Personalization Transportation Brand ambassadors Feedback 52

Tethr

OCTOBER 2, 2020

Chapter 3: Typical components of an effortless customer interaction Chapter 4: The easiest ways companies can reduce customer effort in their customer interactions Chapter 5: Automate effort scoring and close the customer feedback loop to make every customer interaction effortless. Chapter 1: What is a customer interaction?

Customer effort 105

Customer effort Customer Care Coaching Surveys 105

Netomi

APRIL 7, 2022

Part of the HubSpot CRM platform, Service Hub includes conversational tools, help desk automation, customer feedback surveys, reporting, and more, to provide businesses with one unified view of each customer interaction. What makes HubSpot Service Hub one of the best Zendesk alternatives? Best for growing businesses.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

aircall

JUNE 30, 2021

According to a survey conducted by the Concerto Marketing Group, 83% of customers will recommend your brand to others if they trust you. Meanwhile, 82% are more likely to stay loyal to your brand if they trust it. Respond to Customer Feedback. Of course, collecting customer feedback is not enough.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62