Fonolo

AUGUST 25, 2020

There are many ways you can listen and learn how customers perceive your brand, but the easiest way is to simply ask them! Creating a consumer perception survey is the first step — here’s everything you need to know so you can find out what customers really think of your brand. Types of Customer Perception Surveys.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

SharpenCX

JULY 28, 2021

Laura Sikorski, a contact center operations and technology expert, joined the Sharpen podcast to talk about how to improve your contact center. Based on the average salary of your agents , a 100-agent call center with an industry-standard turnover of 45% means turnover costs of up to $4.8M.

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Fonolo

JULY 5, 2023

’ 6 Secrets for Boosting Customer Satisfaction in the Contact Center Forge emotional bonds with customers Striking a chord emotionally with your audience will win you customers for life. We have much more detailed information about surveying later in this blog. What industry do you work in?”

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Tethr

OCTOBER 2, 2020

Add on the tools your front-line staff use to respond (customer support ticketing systems and entire enterprise CRM solutions for the contact center), and you’ve got plenty of touchpoints where a customer interaction can potentially occur. Are our customer interactions creating happy customers, loyal brand ambassadors?

Customer effort 105

Customer effort Customer Care Coaching Surveys 105