Remove tag Domestic Customer Services
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The 5 Best Genesys Alternatives for Your Business

aircall

Genesys is a cloud-based contact center as a service (CCaaS) solution. Both domestic and international rates are based on usage at Genesys, which adds up quickly. But Aircall has over 100 integrations that are available to all customers—no matter which package they have. What Is Genesys? stars Pricing: Starting from $25.95

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The Better BPO Choice: The Philippines or Nearshore Outsourcing?

Outsource Consultants

If you read the blog title and thought, “Great! In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. Few (if any) outsource locations can compete with The Philippines on price tag. Best yet, domestic U.S.

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Create a vision for your customer service education

Vonage

Back this vision up with customer service education and other measures and you can transform your business for the better. Your engaging service vision is one of the “12 Building Blocks for an Uplifting Service culture” we teach at UP! Your Service. An engaging service vision is fundamental.

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The importance of the Knowledge Manager to customer service success

Eptica

Date: Friday, July 29, 2016 The importance of the Knowledge Manager to customer service success. Author: Dharmesh Ghedia In my previous blog I outlined how important knowledge is to successfully deliver customer service , and how to overcome the challenges of creating a centralized, multichannel knowledge base.

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Make the Right Call: The 7 Best Dialpad Alternatives

aircall

Entry-Level Features: Unlimited domestic calls, fax, voicemail, auto attendant. But how can you decide which one will provide the best service overall? Aircall has in-house support and training available to all customers regardless of the plan they’re on. . Unlimited domestic inbound and outbound calls. Free Trial?:

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Keeping an eye on your cattle using AI technology

AWS Machine Learning

At Amazon Web Services (AWS) , not only are we passionate about providing customers with a variety of comprehensive technical solutions, but we’re also keen on deeply understanding our customers’ business processes. This method is called working backwards at AWS. Project background Milk is a nutritious beverage.

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Auto-Dialer Australia 101: Everything You Need to Know

aircall

Businesses gravitate to power dialers because of their ability to adapt, customize and personalize the calling experience. It puts exemplary customer service back into the telemarketing process through personalized, quality, and intentional conversations. . Yet, very few auto-dialers prioritize customer engagement.