support-cherry-picking Blog Related Topics 
Nicereply
SEPTEMBER 14, 2021
If left unchecked, cherry picking can lead to poorly trained agents, frustrated customers, and burnt out senior team members. Maybe this is why some customer support agents are so good at avoiding terrible tickets. This selective choosing of tickets is called “cherry picking”. The problem with cherry picking.
Lumoa
JANUARY 8, 2024
Text analysis software categorizes these into positive, negative, and neutral, picking up on language cues and common phrases. This feature automatically detects and analyzes these languages, making global customer support and feedback analysis a breeze. Training and Support: Does it offer training resources and customer support?
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Nicereply
APRIL 26, 2023
Looking to improve your support team’s ticket management? Unlock your support team’s potential and deliver exceptional customer service with these 8 expert tips for ticket management. When you’re an early-stage startup or you’ve just launched support for a new product, you tend to focus on each support interaction.
LiveChat
MAY 25, 2018
4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog. Can you imagine that?
Nicereply
MARCH 16, 2022
Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. After starting in a frontline Support Role, I earned the opportunity to move into people management as a Support Leader.
Enghouse Interactive
SEPTEMBER 30, 2021
More importantly, you need to pick the right metrics to reward success to encourage the right behaviours. For example, if you simply base winning on the number of completed calls or emails, or Average Handling Time (AHT), agents could be tempted to cherry-pick easier/faster queries above more complex ones. Recognize and support.
Eptica
SEPTEMBER 18, 2019
More importantly, you need to pick the right metrics to reward success in order to encourage the right behaviors. For example, if you simply base winning on the number of completed calls or emails, or Average Handling Time (AHT), agents could be tempted to cherry-pick easier/faster queries above more complex ones.
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