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ProProfs Blog
JUNE 30, 2020
It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Understand your team members better. Improve your existing customer success strategies. Improve your operator’s ability to communicate well with your customers.
Russel Lolacher
SEPTEMBER 20, 2022
A few reasons she is awesome – Keynote speaker and writer through her Brass Tack Thinking brand, she’s got 20+ years of marketing under her belt, she co-authored the book The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social , and she’s got a newsletter called DEAR F **S that I just never can miss.
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NobelBiz
JANUARY 23, 2024
This article will delve into the world of Customer Support as a Service (CSaaS) , exploring the nature, types, and the profound impact it can have on your contact center. We’ll offer valuable insights, actionable strategies, and best practices to transform your contact center’s customer support and skyrocket customer satisfaction.
Vistio
APRIL 2, 2022
I just have to ask, do I have your permission to record this call for quality assurance? I just have to ask, do I have your permission to record this call for quality assurance? Can you give our listeners and our readers some insight into your background? Listen to the full episode here: Welcome to the pod, Michele. Absolutely.
ijgolding
DECEMBER 30, 2014
Twelve months is not a particularly long time in the context of a lifetime of experiences, yet it is remarkable what progress can be made in 365 days. Today is the 30th December 2014 – a day that I am pinching myself at the amazing advance that has been made in the profession that Customer Experience has become. Virgin Trains.
Helpware
MARCH 15, 2018
Join the On-Demand Customer Support Revolution! Grow Your Customer Support Team Efficiently. Every day at Helpware, we work on tens of thousands of customer support tickets for our clients. . With all of these costs, there must be a better solution to scale your business. 100% pleased! ”.
Talkdesk
SEPTEMBER 6, 2017
With a daylong response cycle, and a typical 3–4 touches to resolve, email can’t be your optimal channel when your customer could potentially be faced with an urgent matter. At the same time, email is not your best tool if the customer is stressed or upset. Only offer one or two? Only offer the lowest cost option?
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