Nicereply

OCTOBER 4, 2022

Customer Satisfaction, or CSAT, is a commonly used metric t hat measures a customer’s feelings regarding a recent interaction. Slack is one of the most popular tools for internal communication (and Nicereply integrates directly with Slack through Zapier ), but there are other great options as well. Customer journey map.

Customer Experience 59

Customer Experience Journey mapping Employee engagement Surveys 59

aircall

FEBRUARY 24, 2021

Believe it or not, it’s actually possible to measure sales efficiency , and it’s one of the most important metrics you should track if you want to maximize your sales team’s performance. So having a social media presence and tracking all of the metrics from your pages can help inform better and more effective sales strategies. .

Sales 62

Sales Technology call center software CRM 62

GetFeedback

JANUARY 28, 2019

In particular, financial metrics like average contract size and lifetime value can show the potential revenue at stake and help prioritize feature requests. For other providers, you might need to make a custom field and integrate your surveys using a tool like Zapier to update customer profiles. More NPS survey results analysis.

Surveys 98

Surveys CRM Upselling Analytics 98

JustCall

APRIL 13, 2020

In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Apps like Slack are easy to set up and integrate with other apps you may use. Leverage Automated Integrations for Smoother Workflows . With automated integrations, you can save up on a lot of time and effort.

Sales 98

Sales CRM Chatbots Analytics 98

ProProfs Blog

DECEMBER 17, 2021

The comprehensive dashboard allows you to gauge completion rate, user data, NPS score trends , and other metrics easily. UserVoice can be integrated with your existing ecosystem of tools, including Slack, Salesforce, Hubspot, Zendesk, Azure DevOps, Zapier, Amazon Redshift, and Microsoft Dynamics 365. Product Feedback.

Feedback 78

Feedback Surveys APIs Customer centricity 78

aircall

JUNE 28, 2022

By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more. At this moment, we introduce NPS as our second “Core Metric That Matters” next to MRR growth. The Maturity.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. World of Integrations JustCall offers integrations with 100+ CRMs , helpdesks, collaboration platforms, and productivity tools.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

aircall

FEBRUARY 3, 2021

Gives you access to dashboard analytics to assess metrics like call volume, average call times, productivity, and much more. . Use a cloud phone system that works with software integrations to connect your digital tools seamlessly. . The Role of VoIP Integrations in Financial Services Call Centers.

Call Center 62

Call Center call center software Interactive Voice Response voip 62

aircall

APRIL 16, 2021

Establish performance metrics (response time, retention, engagement, etc.). The combination of a CRM system, cloud-based phone system, and sales or support integrations brings all the right digital tools to a central, accessible location and syncs them together seamlessly. Try HappyFox BI , Plecto , Zapier. Optimize resources.

SaaS 62

SaaS Sales Coaching APIs 62

aircall

MARCH 22, 2021

With many new software solutions coming into the marketplace every day, it’s an exciting time to explore business tools and the different ways in which you can integrate them into your virtual phone system. . You can also increase productivity by using tools like Integromat and Zapier to connect your apps and automate workflows. .

CRM 62

CRM Sales voip APIs 62

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Look for an alternative that offers APIs to integrate it with other tools you use.

Sales 52

Sales Coaching CRM Contact center software 52

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Specific features to look for in customer feedback tools include customization, pricing, integration options, and more. Integration Options . Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148