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What is Proactive Customer Service and How to Implement It?

ProProfs Blog

To set your brand above and beyond, you need to develop smart customer services , which ultimately focus on providing not just active, but proactive customer service along with offering a high-quality product at affordable prices. . “Instead of focusing on the competition, focus on the customer,” Scott Cook.

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Understanding Your CSAT Score

Solvvy

The CSAT score allows customer experience teams to measure how consumers feel about their brands and monitor changes in perception over time. How is a CSAT Score Calculated? How Can I Measure Customer Satisfaction Score? However, it is possible to identify and measure indicators of how happy customers are with your business.

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What is Live Chat Software?

ProProfs Blog

With increasing emphasis on customer support, reshaping your employee and customer experience is becoming an incredibly important business asset. Depending on how complex your business needs are, you can choose from basic to more advanced solutions. Or are you still wondering what exactly live chat software does? What is Live Chat?

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6 Key Factors to Improve Customer Retention

aircall

It also sends emails to teach people how to maximize all the doorbell’s nifty features. How to Measure Customer Retention Rate. In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. Five years later, Amazon acquired it for $1.1 The Impact of Community.

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The Smart Home Race: Who Will Win?

Natalie Petouhof

Tweet Here are three main smart home contenders: Apple’s HomeKit. Until interoperability is solved, consumers will have difficulty choosing smart home devices and systems. So here’s how different companies are approaching the market place. So here’s how different companies are approaching the market place.

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From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith

Vistio

Can you give our readers and listeners some insight into your background, where you started, and how you got to where you are today? His passion for CX technology and leadership has led to his current role as the Director of Customer Experience for Clark Pest Control. One of the most successful pest management companies in the US. Yeah, sure.

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Your Ultimate Guide to Brand Perception

ProProfs Blog

Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? How familiar are they with your products or services? Wondering how to live up to the expectations of your customers as shown in the statistics above?

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