VocalCom

JULY 16, 2018

From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. The post How AI Drives Targeted Customer Engagement appeared first on Vocalcom Blog.

Contact center software 48

Contact center software Chatbots Upselling Entertainment 48

Callminer

AUGUST 6, 2019

.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. Social media.

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call center software Best practices Call Center Interactive Voice Response 140

VocalCom

APRIL 9, 2018

Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

Revation Systems

SEPTEMBER 1, 2017

Over the past 15 years, call centers have evolved from being perceived as simple channels that resolve customer concerns via phone to powerful sources of connectivity and service delivery for digitally transforming industries. However, not all contact centers are created (or run) alike. billion market globally.

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Call Center Contact Center Healthcare Banking 48

VocalCom

JANUARY 15, 2018

Companies in sectors as diverse as finance, manufacturing, and communications are using technology to make their products smarter and offer proactive solutions before issues even arise. The post Top 7 Customer Engagement Trends in 2018 appeared first on Vocalcom Blog. The Internet of Things.

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Contact center software Chatbots Finance Contact Center 50

SharpenCX

OCTOBER 10, 2019

And, they’re looking to find the most innovative financial institutes to help them build up their finances and reach their lifetime milestones, like buying a house or starting a family. They’re also the most anxious age group when it comes to paying their bills, which manifests into calls to a contact center and, of course, late payments.

Banking 52

Banking Contact center software Finance Accountability 52

Chad Schaeffer

SEPTEMBER 12, 2014

It was May 2001 and I was just kicking off my first contact center software implementation as a project manager. In May of 2009, 8 years later, I remember working with one of the world’s largest consumer packaged goods companies and for the first time talking about adding social media support to the contact center.

Airlines 48

Airlines Customer Service Banking Contact center software 48

Aspect

DECEMBER 24, 2018

Another customer making waves this year was Hoist Finance , who we were thrilled to see recognised as a silver winner in the ‘most effective implementation of technology’ category at the prestigious European Contact Centre and Customer Service Awards for its implementation of our cloud-based contact centre software, Aspect® Via.

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Chatbots Finance APIs Self service 59

Aspect

MARCH 26, 2018

accounting and finance. The post A CIO’s reflections on moving a 40-year-old Company to the Cloud appeared first on Aspect Blogs. In addition, few systems were integrated in any real way, relying on dual entry, date uploads, or manual updates to make sure the data was “in sync”. Shifting resources.

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Finance Technology Consulting Consulting 80

Hodusoft

MARCH 21, 2024

In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry. Before we talk about the role of contact center software for BPOs , let’s delve into some of the most common challenges faced by BPOs.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Hodusoft

JUNE 28, 2023

This blog post details everything you need to know about the feature, how it works, what are its functions and benefits, as well as how to set it up and configure it. Since their introduction, BLFs have been extremely beneficial for call centers, contact centers, and many other customer-facing businesses in several circumstances.

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Hodusoft

SEPTEMBER 18, 2023

In this blog, we will explore what this exciting event holds and how HoduSoft is going to make an impact by participating in this event. With the advancements in technology, the industry expanded towards more complex processes like finance and accounting, IT services, and human resources.

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outsourcing Business Process Outsourcing Contact center software Finance 52

JustCall

FEBRUARY 11, 2022

Skills and qualifications you need to have as a key account manager, include: Diploma/Degree in Sales, Finance, Business Administration or a related field. Proficiency in using CRM software and MS Office. Sales Contact Center Software. A sales tech stack is incomplete without a outbound contact center software.

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Sales B2C call center software B2B 52

NobelBiz

APRIL 5, 2021

An ACD or Automatic Call Distribution System is an essential part of an overall contact center software solution as it connects incoming calls to specific agents who are skilled in specific skill sets. ACDs are critical in the contact centers, as they assist in meeting the goals and objectives of your business.

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Interactive Voice Response Contact center software Contact Center Call Center 52

aircall

JANUARY 25, 2021

Consumers have a desire to keep their finances simple and easy , and financial services companies can easily implement contact center software to achieve that. . How a Financial Services Call Center Improves the Customer Experience. The post What Is a Financial Services Call Center? Customer Experience.

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