SharpenCX

JULY 27, 2023

A blog post and message from Sharpen’s New Chief Executive Officer, Charlie Newark-French. At SharpenCX we believe that software exists to serve people. At Sharpen, we’re building a platform that elevates the work of contact center agents and empowers them to drive better customer experiences. Everyone is unhappy.

Self service 67

Self service Contact Center Abandon rate Average Handle Time 67

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Assistance can be provided via a call center/contact center, live chat, email support, social media, or a self-service option.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Cisco - Contact Center

APRIL 27, 2020

Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to the point that some analysts predict that a huge percentage of the customer interactions can be resolved by well-designed bots. Let’s check some numbers together.

Contact Center 124

Contact Center contact center solutions Interactive Voice Response Call Center 124

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Consider the following questions.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Cisco - Contact Center

SEPTEMBER 17, 2020

Last month I shared some exciting new capabilities with Webex Contact Center, our award-winning contact center as a service (CCaaS) for small and large contact centers. We’ve also introduced more channels when Webex Experience Management is integrated at the contact center agent desktop.

contact center solutions 130

contact center solutions Contact Center Surveys Enterprise 130

Noble Systems

MAY 4, 2021

Noble works with a wide range of organizations, from small and mid-size businesses to large enterprises, across a range of industries. We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience.

Contact Center 98

Contact Center Call Center Technology Interactive Voice Response 98

Aspect

SEPTEMBER 28, 2017

If Ben Franklin were alive today, his famous quote would read something like this, “In this world, nothing can be said to be certain except death and taxes and cloud software.” Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now?

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86

Aspect

SEPTEMBER 18, 2017

Aberdeen’s new report Cloud Contact Center: Customer Centricity with Great Agility & Less Cost shows that not every company that invests in a cloud contact center is getting the highest returns on their investments. Many companies jump into to the cloud without a clear strategy to get the most out of their investment.

Cloud contact 120

Cloud contact Customer centricity Contact Center contact center solutions 120

Noble Systems

MAY 4, 2021

Noble works with a wide range of organizations, from small and mid-size businesses to large enterprises, across a range of industries. We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience.

Contact Center 52

Contact Center Call Center Technology Interactive Voice Response 52

SharpenCX

MAY 8, 2018

The enterprise contact center is a complex place facing complex problems, but some recent research from Deloitte can help us make some sense of it, if we read between the stats. [.]. The post 3 Contact Center Trends (and what to do about them) appeared first on Sharpen Contact Center Software.

Contact Center 52

Contact Center Contact center software Enterprise 52

CrazyCall

SEPTEMBER 20, 2018

Contact centers are playing an important role in companies all over our hyper-connected world. In the past, call centers were the only way of connecting with the customer. This means it’s important for large businesses and enterprises to meet the demands of the overseas customer. Create a Dedicated Overseas Department.

Contact Center 77

Contact Center Contact center software voip outsourcing 77

Bright Pattern

DECEMBER 19, 2018

Many companies took strides to move to a more automated contact center with AI and bots, while others focused on improving more traditional channels with innovative cloud technologies. 2018 was a big year for the customer experience (CX) space.

Contact center software 41

Contact center software Contact Center Enterprise Technology 41

Aspect

JANUARY 3, 2018

If your contact center is not already thinking seriously about the cloud, there might be a lesson to be taken from other soft ware users. What’s the view of cloud software in the contact center at ground level? Of the remaining contact centers that are completely on-premises, 58% will move to the cloud by 2020.

Cloud contact 91

Cloud contact Contact Center SaaS CRM 91

Hodusoft

JULY 6, 2022

Today, 83% of customers expect to engage with someone when contacting a business. While meeting these expectations every time might be impossible, enhanced call routing strategies will get call or contact centers close to increasing customer satisfaction. Call Routing System: What is it and How Does it Work?

Interactive Voice Response 59

Interactive Voice Response Customer Experience Contact center software Call Center 59

Spearline

NOVEMBER 9, 2021

Contact center software has some fantastic functions that leverage CLI presentation to improve business performance for inbound and outbound calls. Increasingly, contact centers rely on virtual hold technology to manage queues, enhance customer experience and improve operations. New to Spearline?

Telecommunications 98

Telecommunications Telemarketing CRM Call flow 98

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Your Contact Center Location Costs.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

Cisco - Contact Center

DECEMBER 10, 2019

Artificial Intelligence Transforming Call Centers. The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. Cisco Call Center Enhancements. In release 12.5

Interactive Voice Response 98

Interactive Voice Response Call Center Contact Center Self service 98

Talkdesk

MARCH 14, 2018

Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness.

Contact Center 40

Contact Center At home agents Coaching Contact center software 40

Upstream Works

MAY 4, 2021

What do customers want when they interact with your contact center? They want to have options in how they choose to contact you with seamless escalations to personalized service. Customers want resolutions on the first contact. And it’s all in the cloud and optimized for the enterprise.

Enterprise 78

Enterprise Contact Center Technology Personalization 78

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. A contact center is considered successful if it’s customer-centric.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

JustCall

DECEMBER 15, 2020

A call center software comes in handy, here. Bundled with valuable features, call center software is an indispensable component of big and small enterprises alike. In this blog, we will take a look at some of the top features of call center software. What is Call Center Software?

call center software 98

call center software Call Center Interactive Voice Response CRM 98

Aspect

NOVEMBER 5, 2018

Global market intelligence firm, International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software will be for cloud-based offerings. Are you considering moving your contact center to the cloud? Do You Face Challenges Created by Outdated Software and Infrequent Updates?

Call Center 107

Call Center Cloud contact Contact Center contact center solutions 107

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. When it comes to mid-sized and enterprise-level organizations, many of them follow suit. That’s the power of multi-tenant contact center software for BPOs! Outsource the rest.”

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Hodusoft

DECEMBER 6, 2022

Contact Center Solutions For Your Enterprise: The New Keys to Success. Modern companies increasingly rely on contact center solutions in order to build loyalty and retention among customers. What is an enterprise contact center solution?

contact center solutions 52

contact center solutions Contact Center Enterprise Contact center software 52

NICE inContact

AUGUST 11, 2016

“The console makes it really easy for the agent to be able to leverage all of the information in our CRM seamlessly.” – Pauline Mulvey, VP Enterprise Business Technology, Mitchell. Move your business forward with inContact’s cloud contact center software.

CRM 51

CRM Cloud contact Contact center software Contact Center 51

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. That transformed call centers into contact centers. HoduCC – Contact Center Software.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Hodusoft

JULY 26, 2023

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Transportation 52

Tenfold - Contact Center Blog

AUGUST 3, 2018

Implementing a potent contact center software that integrates all channels , which are part of your omnichannel efforts makes it easier for agents to keep track of customer concerns and issues, whether they called, emailed, texted, or left a comment on social media and review sites.

Best practices 64

Best practices Customer Service Contact center software Self service 64

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. CCaaS is the short form of Contact Center as a Service.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

Aspect

NOVEMBER 7, 2018

While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months. The post A Guide to Navigating the Digital Hype appeared first on Aspect Blogs. For example, AI is not something that a company should or really can “buy.”

Big data 101

Big data Analytics Technology Contact Center 101

Hodusoft

AUGUST 24, 2022

How can Enterprise VoIP System Benefit your Business. Enterprise VoIP phone systems today offer a plethora of communication and collaboration features that can save your business time and money. Enterprise VoIP phone systems today offer a plethora of communication and collaboration features that can save your business time and money.

voip 98

voip Enterprise Analytics Contact center software 98

Hodusoft

FEBRUARY 8, 2024

A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry Today, more and more enterprises are investing money in Managed Service Providers (MSPs) than ever before. With contact center software, MSP teams can collaborate in real time, share insights, and make informed decisions collectively.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

NICE inContact

JULY 10, 2018

So how can businesses reap the rewards and achieve the most out of an investment in cloud contact center technology? Firstly, it’s important to have the right software cloud software in place. For the best results, look for a cloud contact center solution with in-built workforce optimization.

Contact Center 9

Contact Center Technology Cloud contact Coaching 9

Aspect

DECEMBER 1, 2020

Along the way, these organizations have been by our side, collaborating to provide product input and feedback, partnering with us to advance and continuously improve our contact center portfolio into the industry-leading, fully featured contact management and workforce optimization solutions they are today.

Enterprise 118

Enterprise contact center solutions Cloud contact Contact Center 118

Aspect

DECEMBER 24, 2018

The latest release – which has been receiving great feedback – includes enhanced automated/self-service omni-channel continuity, greater enterprise integration, expanded APIs, greater data privacy, GDPR regulatory compliance features, and more. appeared first on Aspect Blogs. ® earlier this year.

Chatbots 59

Chatbots Finance APIs Self service 59

Aspect

NOVEMBER 30, 2018

Eine Gesamtlösung ermöglicht reibungslose Übergänge von automatisiertem zu Live Service sowie eine engere, einfachere Integration mit Enterprise Systemen und Workflows. The post 10 Punkte, auf die Sie bei einer cloudbasierten Customer Engagement Plattform achten sollten appeared first on Aspect Blogs.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

Hodusoft

MARCH 21, 2024

In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry. Before we talk about the role of contact center software for BPOs , let’s delve into some of the most common challenges faced by BPOs.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52