Creative Virtual

DECEMBER 7, 2021

Welcome to Creative Virtual’s annual year in review blog post for 2021! They also discussed the findings of ISG’s research and current successful virtual agent implementations. By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

Creative Virtual

DECEMBER 10, 2020

Around this time every December, I put cursor to page and fingers to keyboard to take a look back over the last 12 months and reflect on some of the highlights of the year for Creative Virtual. This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Creative Virtual

SEPTEMBER 7, 2022

Prasobh Namboothiri, Associate Editor at AIxOutlook says: “Creative Virtual is the clear Innovation Excellence Leader in a crowded and competitive conversational AI industry. Another vital differentiator identified in the report is our approach to AI and the training of our chatbots and virtual agents.

Virtual Agent 52

Virtual Agent Chatbots Benchmark Best practices 52

Creative Virtual

JANUARY 4, 2022

The good news is that none of these common issues are dealbreakers that mean you must scrap your current virtual agent or chatbot project and start over. Your first step should be to download the new ebook Conversational AI Issues & Solutions: Transforming Ineffective Chatbot & Virtual Agent Projects.

Virtual Agent 52

Virtual Agent Chatbots Coaching Consulting 52

Creative Virtual

FEBRUARY 15, 2023

While Creative Virtual’s V-Person solutions successfully automate digital customer service, forcing all customers to only self-serve with a virtual agent is never a good CX decision. This is just one reason why it’s key to consult with experts on your CX strategy.

Virtual Agent 59

Virtual Agent Chatbots Consulting Consulting 59

UJET

DECEMBER 2, 2020

This is a guest post by Donna Fluss, the president of DMG Consulting LLC. The title of this blog post is an important question that many executives are asking. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.

Contact Center 72

Contact Center Interactive Voice Response Self service Virtual Agent 72

Creative Virtual

JULY 1, 2021

Whilst chatbots and virtual agents have been around for a long time, it’s relatively recently that they’ve become ubiquitous within the enterprise. I’m very pleased to report that Creative Virtual is stepping forward to lead the way in removing this shroud of mystery around conversational AI pricing.

Enterprise 52

Enterprise Virtual Agent Chatbots Consulting 52

SmartAction

MAY 23, 2019

This is the fifth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. This blog will serve as a guide to all those disciplines and why they are required to deliver CX without compromise. CX Consultant. Step 4>> . . Solutions Expert. Solutions Expert.

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Self service Virtual Agent Contact Center Engineering 40

Creative Virtual

OCTOBER 26, 2021

This award recognises our London-headquartered company for our expertise in both developing conversational AI technology and delivering skilled consultation for implementing and maintaining solutions. My thanks also to the Media Innovator Awards judges for recognising Creative Virtual’s conversational AI technology and expertise!

Virtual Agent 52

Virtual Agent Chatbots Engineering Consulting 52

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

Creative Virtual

OCTOBER 9, 2020

By Katrin Zieren, Business Development Consultant. A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents. For example, Virtual Agent Roger for Rest is available on the web as well as through Google Home.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

Creative Virtual

JULY 30, 2019

Telecommunications company Telstra was in the news when their virtual agent Codi, a joint project with IBM and LivePerson, was branded a ‘virtual moron-idiot’ by customers. We’re offering a no cost consultation workshop and initial chatbot upgrade to our award-winning V-Person platform to get the transformation project started.

Chatbots 40

Chatbots Virtual Agent Telecommunications Enterprise 40

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. Creative Virtual was rated as ‘Excellent’ across these categories.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

UJET

DECEMBER 2, 2020

This is a guest post by Donna Fluss, the president of DMG Consulting LLC. The title of this blog post is an important question that many executives are asking. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.

Contact Center 56

Contact Center Interactive Voice Response Self service Virtual Agent 56

Creative Virtual

OCTOBER 22, 2019

In particular, Liam will discuss how chatbot and virtual agent technology is now being used in a much more sophisticated way to create conversations with customers and deliver personalised service experiences. The post CXtech: Showcasing the Technology Transforming Customer Experience appeared first on Creative Virtual.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40

Creative Virtual

JANUARY 12, 2021

We are even prouder to know that our dedication to innovation is enabling us to provide both the conversational AI technologies and the expert consultation and managed services needed to create quality self-service experiences. As a company we are proud to receive this recognition for innovation.

Self service 52

Self service Virtual Agent Chatbots Consulting 52

Outsource Consultants

NOVEMBER 28, 2017

In trend #2, Greenberg writes, “Call centers offering access to virtual agents have solved many issues, from cutting out commute time to offering radically flexible schedules and self-directed management of their independent businesses rather than heavy-handed employee supervision. Need a remote agent call center? We can help!

Call Center 52

Call Center Virtual Agent outsourcing Call flow 52

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Decreased average handle time by 10 percent.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Outsource Consultants

JANUARY 11, 2018

With these challenges in mind, Faris suggests that the future of IVR lies within a hybrid of AI bot technology and live, human agents. Both of these tools will serve as virtual agents for human call center agents to help make them more efficient and improve their service capabilities. Need IVR services? We can help!

Interactive Voice Response 52

Interactive Voice Response outsourcing Virtual Agent Consulting 52

Creative Virtual

JANUARY 17, 2023

They have an established history of delivering successful virtual agent and chatbot solutions. If you’re interested in learning more about working with a conversational AI specialist, the experienced team at Creative Virtual is always ready to arrange a live demo and consultation session.

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Chatbots Self service Virtual Agent CRM 52

Creative Virtual

OCTOBER 24, 2019

It’s always a pleasure to exhibit at the symposium with Continuous Technologies, and members from both our teams will be there showcasing how our chatbot, virtual agent and live chat solutions can help companies deliver the right information on the right channel at the right time to customers in their native language.

Virtual Agent 40

Virtual Agent Chatbots Self service Consulting 40

Creative Virtual

SEPTEMBER 17, 2019

It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. Fast forward a few years, and the chatbot and virtual agent landscape is now littered with poor-performing implementations and failed projects.

Chatbots 40

Chatbots Virtual Agent Enterprise Self service 40

Creative Virtual

AUGUST 22, 2019

I first started working in the world of virtual agents in 2000 and, even though the technology was very much in its infancy at the time, saw huge potential for innovation and growth in the industry. This is why the Creative Virtual team is the company’s biggest asset. By Chris Ezekiel, Founder & CEO.

Virtual Agent 40

Virtual Agent Chatbots Self service Enterprise 40

Call Design

AUGUST 9, 2021

This has shown that humans and virtual agents can operate as co-workers helping to make the agents’ job more interesting. How Automation Of The Contact Centre Works: Automation within a contact centre can increase efficiency at the front-end and back-end, allowing managers and agents to make more informed decisions.

Interactive Voice Response 78

Interactive Voice Response Chatbots Coaching Virtual Agent 78

Creative Virtual

NOVEMBER 10, 2020

In 2020 there is an increased focus on automated technologies, such as chatbots and virtual agents, as companies face new customer service and experience challenges and customers alter the ways they engage with businesses. When agents override the tool’s suggestion, those changes are used to help train the chatbot or virtual agent.

Virtual Agent 52

Virtual Agent Chatbots Best practices Technology 52

Creative Virtual

DECEMBER 6, 2018

My goal was to show how organisations can orchestrate a seamless and efficient customer experience (CX) across contact channels with chatbots, virtual agents and AI to improve the experience whilst also saving costs. It’s just as much about working with a vendor that can provide consulting expertise as the actual technology.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Best practices 40

Creative Virtual

JULY 10, 2019

Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

Virtual Agent 40

Virtual Agent Banking Chatbots Self service 40

Creative Virtual

MARCH 11, 2021

I’ve talked before about how much the virtual agent and chatbot space has changed since I founded Creative Virtual in late 2003. What hasn’t changed over that time is Creative Virtual’s commitment to delivering the best combination of innovative technology and expert consultation and guidance to our customers.

Virtual Agent 52

Virtual Agent Enterprise Chatbots Consulting 52

Stafford Communications

SEPTEMBER 10, 2019

It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents. Consulting & Compliance. Healthcare.

Call Center 61

Call Center Interactive Voice Response outsourcing Virtual Agent 61

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. More Blogs Menu. Speak to our qualified business consultants today to get started with your customized, affordable package. Predict the buying behaviors and preferences of your customers.

Customer Experience 65

Customer Experience outsourcing Call Center Virtual Agent 65

Creative Virtual

OCTOBER 1, 2019

In order to improve engagement with their growing customer base of digital natives, they now offer 24/7 support with virtual agent Roger on their website as well as other channels, such as Google Home. When customers are escalated from virtual agent to human agent, a full history of their conversation should be passed over as well.

Customer Support 40

Customer Support Virtual Agent Self service Transportation 40

Creative Virtual

JANUARY 27, 2022

A chatbot or virtual agent that is treated like an unimportant side project not worthy of dedicated resources will perform like one. An experienced conversational AI vendor or consultant will be able to provide guidance to help you scope out your technology requirements. It will provide a poor experience and drive users away.

Chatbots 52

Chatbots Virtual Agent CRM Technology 52

Creative Virtual

JANUARY 7, 2020

I’ve built Creative Virtual based on long term relationships, and we see all of our customers and resellers as partners in our journey to deliver the best possible customer experience tools. Our experience and expertise mean we can guide organisations in developing and implementing their chatbot, virtual agent and live chat roadmaps.

Virtual Agent 40

Virtual Agent Chatbots Enterprise Banking 40

Creative Virtual

OCTOBER 30, 2018

While this had a positive effect in garnering more attention for using chatbots and virtual agents to deliver automated self-service, it also played a role in creating industry confusion. Some vendors tried to jump on the AI bandwagon, but ended up overpromising and creating unrealistic expectations for AI chatbots.

Best practices 40

Best practices Chatbots Virtual Agent Self service 40

aircall

DECEMBER 30, 2016

A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Don’t neglect your remote agents , if they exist. Last, but certainly not least, your call center will need agents to man its stations. Recruiting a team.

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Call Center Virtual Agent virtual call center CRM 97

aircall

DECEMBER 30, 2016

A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Don’t neglect your remote agents , if they exist. Last, but certainly not least, your call center will need agents to man its stations. Recruiting a team.

Call Center 88

Call Center Virtual Agent virtual call center CRM 88

Stafford Communications

SEPTEMBER 10, 2019

It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents.

Call Center 52

Call Center Interactive Voice Response outsourcing Virtual Agent 52