Creative Virtual

OCTOBER 9, 2020

By Katrin Zieren, Business Development Consultant. Just consider voice as part of your strategy when you want to offer self-service, whether if it is for your clients or your team. A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

Creative Virtual

DECEMBER 7, 2021

Welcome to Creative Virtual’s annual year in review blog post for 2021! They also discussed the findings of ISG’s research and current successful virtual agent implementations. By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

UJET

DECEMBER 2, 2020

This is a guest post by Donna Fluss, the president of DMG Consulting LLC. The title of this blog post is an important question that many executives are asking. In the past 50 years, the underlying technology powering voice self-service solutions has been transformed but, unfortunately, many of the uses of these solutions have not.

Contact Center 56

Contact Center Interactive Voice Response Self service Virtual Agent 56

Creative Virtual

JANUARY 17, 2023

They have an established history of delivering successful virtual agent and chatbot solutions. A conversational AI specialist has a focus on creating successful self-service experiences through tightly integrated and personalised conversational engagement. Did you answer YES to any of these questions?

Chatbots 52

Chatbots Self service Virtual Agent CRM 52

Creative Virtual

DECEMBER 10, 2020

Around this time every December, I put cursor to page and fingers to keyboard to take a look back over the last 12 months and reflect on some of the highlights of the year for Creative Virtual. This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

Creative Virtual

OCTOBER 22, 2019

In particular, Liam will discuss how chatbot and virtual agent technology is now being used in a much more sophisticated way to create conversations with customers and deliver personalised service experiences. The post CXtech: Showcasing the Technology Transforming Customer Experience appeared first on Creative Virtual.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40

Creative Virtual

JULY 30, 2019

Telecommunications company Telstra was in the news when their virtual agent Codi, a joint project with IBM and LivePerson, was branded a ‘virtual moron-idiot’ by customers. We’re offering a no cost consultation workshop and initial chatbot upgrade to our award-winning V-Person platform to get the transformation project started.

Chatbots 40

Chatbots Virtual Agent Telecommunications Enterprise 40

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. Creative Virtual was rated as ‘Excellent’ across these categories.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Creative Virtual

AUGUST 22, 2019

I first started working in the world of virtual agents in 2000 and, even though the technology was very much in its infancy at the time, saw huge potential for innovation and growth in the industry. This is why the Creative Virtual team is the company’s biggest asset. By Chris Ezekiel, Founder & CEO.

Virtual Agent 40

Virtual Agent Chatbots Self service Enterprise 40

Creative Virtual

JULY 10, 2019

Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

Virtual Agent 40

Virtual Agent Banking Chatbots Self service 40

Creative Virtual

SEPTEMBER 17, 2019

It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. The industry suddenly became saturated with both false promises about the capabilities of the technology and a plethora of new start-ups claiming to have AI-powered customer service bots.

Chatbots 40

Chatbots Virtual Agent Enterprise Self service 40

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Decreased average handle time by 10 percent.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Outsource Consultants

JANUARY 11, 2018

With these challenges in mind, Faris suggests that the future of IVR lies within a hybrid of AI bot technology and live, human agents. Both of these tools will serve as virtual agents for human call center agents to help make them more efficient and improve their service capabilities. Need IVR services?

Interactive Voice Response 52

Interactive Voice Response outsourcing Virtual Agent Consulting 52

Creative Virtual

OCTOBER 24, 2019

It’s always a pleasure to exhibit at the symposium with Continuous Technologies, and members from both our teams will be there showcasing how our chatbot, virtual agent and live chat solutions can help companies deliver the right information on the right channel at the right time to customers in their native language.

Virtual Agent 40

Virtual Agent Chatbots Self service Consulting 40

Creative Virtual

OCTOBER 1, 2019

Organisations that want to empower customers to self-serve, and ensure they have a positive experience while doing so, need to offer those tools to customers themselves. While self-service is increasingly imperative to a customer’s experience, that doesn’t mean that the one-on-one human interaction is no longer important.

Customer Support 40

Customer Support Virtual Agent Self service Transportation 40

Creative Virtual

OCTOBER 30, 2018

While this had a positive effect in garnering more attention for using chatbots and virtual agents to deliver automated self-service, it also played a role in creating industry confusion. Some vendors tried to jump on the AI bandwagon, but ended up overpromising and creating unrealistic expectations for AI chatbots.

Best practices 40

Best practices Chatbots Virtual Agent Self service 40

GetFeedback

APRIL 17, 2019

Others consider their situation to be too difficult, sensitive or nontrivial for your service reps to help. Creating a self-service customer portal helps to avoid such situations. Before thinking about contacting your customer service, people will have an opportunity to look through knowledge articles on your portal.

Customer Service 102

Customer Service CRM Self service Gamification 102

Creative Virtual

JANUARY 7, 2020

I’ve built Creative Virtual based on long term relationships, and we see all of our customers and resellers as partners in our journey to deliver the best possible customer experience tools. Our experience and expertise mean we can guide organisations in developing and implementing their chatbot, virtual agent and live chat roadmaps.

Virtual Agent 40

Virtual Agent Chatbots Enterprise Banking 40

aircall

DECEMBER 30, 2016

A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Don’t neglect your remote agents , if they exist. Last, but certainly not least, your call center will need agents to man its stations. Internal communication.

Call Center 97

Call Center Virtual Agent virtual call center CRM 97

aircall

DECEMBER 30, 2016

A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Don’t neglect your remote agents , if they exist. Last, but certainly not least, your call center will need agents to man its stations. Internal communication.

Call Center 88

Call Center Virtual Agent virtual call center CRM 88

Creative Virtual

JANUARY 28, 2021

Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. The ongoing work to improve the chatbot’s performance and to get the best out of self-service in your unique deployment is what makes the difference. There’s no one-size fits all.’ ‘I’d

Chatbots 98

Chatbots Consulting Consulting Virtual Agent 98

NICE inContact

MARCH 28, 2018

In part one of the blog series, we looked at a framework for building a strong business case to invest in customer experience technologies. In this blog, we will take a deeper look at some of the Key Performance Indicators (KPIs) that drive enhanced customer experience and true financial benefits.

Metrics 48

Metrics Customer Experience Average Handle Time Self service 48

RichCall

SEPTEMBER 13, 2017

self-service. Here are the experts: @Jon Arnold , an independent research analyst with a great blog. Blair Pleasant , analyst and consultant about Unified Communications. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. Fully self-service and easy to set up. However, it may not have all the features that you may need to advance your business goals.

voip 52

voip Enterprise Interactive Voice Response CRM 52