Outsource Consultants

JANUARY 11, 2018

In a recent article , Shelby Faris takes in in-depth look at Interactive Voice Response (IVR) technology. She acknowledges that though IVR is a vital component of many companies’ customer service, it’s not without its faults. 4 Ways Companies Benefit from Using IVR Services. Need IVR services?

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UJET

DECEMBER 2, 2020

This is a guest post by Donna Fluss, the president of DMG Consulting LLC. The title of this blog post is an important question that many executives are asking. DMG estimates that more than 80% of the IVR applications in the market today are more than 10 years out of date. Let’s be real.

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Contact Center Interactive Voice Response Self service Virtual Agent 72

Call Design

AUGUST 9, 2021

The Genesis of Automation and IVR. Attempts to automate phone-based customer interactions have been around for decades. First-generation IVR (interactive voice response) systems were one of the first systems to automatically interact with a customer through voice recognition and/or keypad inputs.

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UJET

DECEMBER 2, 2020

This is a guest post by Donna Fluss, the president of DMG Consulting LLC. The title of this blog post is an important question that many executives are asking. DMG estimates that more than 80% of the IVR applications in the market today are more than 10 years out of date. Let’s be real.

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Contact Center Interactive Voice Response Self service Virtual Agent 56

Creative Virtual

OCTOBER 9, 2020

By Katrin Zieren, Business Development Consultant. They are increasingly using voice for entries rather than typing. A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents. The communication habits of your customers have changed and are changing yet.

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Stafford Communications

SEPTEMBER 10, 2019

Rather than displacing agents, call center artificial intelligence is providing an opportunity to improve the experience for call center managers, agents, and end-customers. Interactive voice response (IVR) systems have been in place in call centers for decades. Consulting & Compliance.

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Call Center Interactive Voice Response outsourcing Virtual Agent 61

Stafford Communications

SEPTEMBER 10, 2019

Rather than displacing agents, call center artificial intelligence is providing an opportunity to improve the experience for call center managers, agents, and end-customers. Interactive voice response (IVR) systems have been in place in call centers for decades. Here’s how.

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Call Center Interactive Voice Response outsourcing Virtual Agent 52