aircall

FEBRUARY 2, 2018

GoToAssist lets your technical support representatives — literally — take control of the client’s computer. Technical setups and fixes can be performed by knowledgeable representatives in a matter of minutes, saving clients from mental breakdowns, and your team from lengthy linguistic exercises. Periscope — Actionable Analytics.

Customer Support 103

Customer Support Multichannel First call resolution Analytics 103

Clarabridge

SEPTEMBER 28, 2017

In my last entry in the Debunking NLP blog series , we talked about the value of named entities in customer feedback data and the challenges that Natural Language Processing (NLP) engines face in identifying them in text. In order to differentiate these types, Clarabridge combines linguistic approaches and knowledge based approaches.

Engineering 40

Engineering Feedback Marketing Personalization 40

SmartAction

JUNE 9, 2023

Conversational AI refers to the integration of artificial intelligence (AI) technologies into computer systems to enable human-like conversations between machine systems and humans. Understanding context, detecting slang, and handling colloquial expressions are a few examples of the linguistic hurdles conversational AI must overcome.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

Global Response

FEBRUARY 13, 2022

While offshore and nearshore call center models can present challenges for linguistic or cultural barriers, working with an onshore or homeshore BPO call center likely will eliminate any communication barriers. Lack of internal brand knowledge and expertise. You may not need all of these, or you may need others not listed here.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Nexmo

JUNE 13, 2019

The NEXMO_PRIVATE_KEY is, like the Google credentials, the path to the private key credentials for your account.When you created your Nexmo voice application you generated a public/private key pair, which automatically downloaded the private key to your computer. to_json end. You can now call your Nexmo phone number and play telephone.

APIs 73

APIs Accountability Entertainment Personalization 73

Nexmo

JUNE 13, 2019

The NEXMO_PRIVATE_KEY is, like the Google credentials, the path to the private key credentials for your account.When you created your Nexmo voice application you generated a public/private key pair, which automatically downloaded the private key to your computer. to_json end. You can now call your Nexmo phone number and play telephone.

APIs 73

APIs Accountability Entertainment Personalization 73

AWS Machine Learning

MARCH 14, 2024

Building large language models (LLMs) from scratch or customizing pre-trained models requires substantial compute resources, expert data scientists, and months of engineering work. It enables the model to gain more general linguistic knowledge rather than focus on a single application.

Best practices 105

Best practices Engineering Chatbots Enterprise 105

AWS Machine Learning

JUNE 5, 2023

Fine-tuning is much faster than the pre-training of a model thanks to the much smaller dataset size, but still requires significant computing power and memory. This makes training much less expensive in terms of required compute and memory. The conversations were created and written down by linguists fluent in English.

Scripts 79

Scripts Engineering Healthcare Accountability 79