ChurnZero

FEBRUARY 23, 2023

The challenge is that growth through retention and loyalty requires “strong customer relationships.” If your company has been chasing net new customers and is only now shifting its attention to existing customers, you may have a lot of ground to make up. This blog post aims to help you with that.

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Management Customer retention Upselling Chief Customer Officer 52

Netomi

JANUARY 5, 2022

Adam understands the impact that customer experience can have on the bottom line. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Temkin Group was acquired by Qualtrics in October 2018.

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Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 5, 2021

While all care has been taken to ensure our selection (presented in no particular order) is free of bias, we understand we might have had our blind spots. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Lincoln Murphy. Allison Pickens. Dave Jackson. Jeanne Bliss. Mikael Blaisdell.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ProProfs Blog

JUNE 30, 2020

Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?

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Customer Service Chief Customer Officer Customer centricity Marketing 128

CSM Practice

APRIL 17, 2017

However, many customer success teams often struggle with communicating their value and thereby never get their budget fully approved. In this blog, I am going to show you how other customer success executives demonstrate the value of their team to management and the board of directors.

Chief Customer Officer 56

Chief Customer Officer Metrics Accountability Consulting 56

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Lincoln Murphy. Kristi Faltorusso. Dave Jackson.

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Chief Customer Officer Coaching SaaS B2B 23

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Quarterly strategy or business reviews allow us to present key KPIs, metrics, benchmarks, and recommendations to our customers. Question 6.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44

CSM Practice

APRIL 17, 2017

However, many customer success teams often struggle with communicating their value and thereby never get their budget fully approved. In this blog, I am going to show how other customer success executives demonstrate the value of their team to management and the board of directors.

Chief Customer Officer 40

Chief Customer Officer Metrics Accountability Consulting 40

Amity

AUGUST 19, 2014

Seems staffing a customer success team continues to be as hot a topic as customer success itself. Earlier this year in an open letter response from a SaaS in need of saving , Amity’s Chief Customer Officer Louise Philp provided some valuable insights on how to build a team of customer success heroes.

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SaaS Chief Customer Officer CRM Consulting 48

SmartKarrot

APRIL 6, 2021

In this blog, we will see why C-Suite Selling is important. how to sell your customer success tool to them. Selling to C-suite customers is important as it can provide: Faster decisions, lesser bureaucratic hurdles, large contracts- these are characteristics of a C-suite buyer. Top concerns for Chief Customer Officer.

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Chief Customer Officer Customer retention Upselling CRM 18

SmartKarrot

FEBRUARY 9, 2022

However, once you plan your steps strategically by demonstrating quantitative data contributing towards customer success , it can become quite hassle-free to convince the CFO of your organization to provide a good share of the budget for the customer success department. . The CCO’s guide to winning budget for customer success.

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Chief Customer Officer Upselling Benchmark Metrics 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Amity

NOVEMBER 25, 2014

And like the pioneers in marketing, there is a lot we can learn by revisiting how the pioneers in Customer Success, like Paul Teshima, realized why helping customers succeed was integral to SaaS success and in doing so, shaped this discipline. Amity: You were a pioneer in the Customer Success – how did you break ground?

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SaaS Chief Customer Officer Upselling Accountability 48

Amity

JULY 26, 2018

In the growing field of customer success, it can be difficult to find the right people for the job, especially because some of them don’t even know that the job exists yet. This blog will teach you how to write an effective customer success job posting that will give you a pool of stellar candidates.

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Chief Customer Officer Metrics Engineering Sales 65

ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? Blog Author: Alexander Weihmann. The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. Now more than ever Customer Success is essential to the long-term success of your entire organization.

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CRM SaaS Chief Customer Officer Accountability 63