Is Virtual the Next Reality for Contact Centers?
SEPTEMBER 27, 2017
The modern contact center must be highly attuned to the emerging technologies that drive customer satisfaction today. Tools like chatbots and SMS features are designed to facilitate superior service and mimic the same types of social interactions that consumers have in their own personal lives. The leading contact centers today already leverage chatbots, SMS and intuitive IVR systems, simply making these tools the new status quo.