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Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

Which customer service blog posts helped to shape the last decade for you? . Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

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The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features]

Netomi

We’ll also cover the 5 best chatbot examples in the real world, but more on that later. We’ll also cover the 5 best chatbot examples in the real world, but more on that later. Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. What is an AI chatbot?

Chatbots 126
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Customer Experience Digitization: 7 Strategies to Get The Best Results

Lumoa

If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! Seamless experiences 5.

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Top 5 Higher Education Customer Service Trends for 2023

Comm100

” – Inside Higher Ed. With agents freed from responding to the most repetitive queries, the knock-on benefits are many. With most common requests handled by automation, wait times are also reduced. “Companies that achieve the best results from personalization approach it differently.

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SaaS Tools for Business Growth: Five Essentials You Must Have

Totango

Software integrations. To best understand where the different categories of tools fit, it’s best to look at the various stages of the customer lifecycle as clients progress from early prospects to mature customers. This can be anything from downloading a white paper to signing up for a trial. What Are SaaS Tools?

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5 Smart Ways to Use Your NPS Survey Results

GetFeedback

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. The real value doesn’t come from knowing your NPS is 70 or 0. Combine NPS survey results with your CRM. For example: .

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What is Omnichannel Customer Engagement & How to Improve It

NobelBiz

In this article, we’ll delve into what omnichannel customer engagement entails, its importance to businesses, the benefits it offers, challenges faced, and most importantly, how to create an effective omnichannel customer engagement strategy. This, however, is crucial for businesses that are trying to maintain a competitive edge.