Bilingual agents and Examples - Customer Contact Central

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

Blue Ocean Offers Sophisticated Bilingual Customer Care We’re not shy about the fact that we’re really good at what we do. We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership. The most recent census reports that 21.4% of Canadians speak French as a first language.

Customer Support

Customer Support Bilingual agents outsourcing Contact Center

Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

Outsource Consultants

NOVEMBER 17, 2023

Many outsourcing destinations employ skilled, bilingual agents. For example, nearshore locations such as Mexico , Belize , and Panama have a burgeoning tech sector with significant investments in education and training. Netflix exemplifies how geo-redundancy can drive growth, with the majority of its 8.3

outsourcing

outsourcing Bilingual agents Education Call Center

5 Reasons You Should Outsource Your Call Center to Mexico

Global Response

JUNE 13, 2023

For example, many of our Mexican call center agents spent time living, working or studying in the US at some point—some of them even grew up in the US. And while you can certainly find bilingual agents in other locations, there may be other challenges. Cultural alignment. Ready to perfect your CX?

outsourcing

outsourcing Call Center Bilingual agents Education

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Success Drives Business Success

Anexa BPO

FEBRUARY 23, 2023

For example, a business with a low churn rate speaks not only to a strong customer success team, it announces that the business is delivering on promises and that customers are receiving optimum value. This data can be used to identify the revenue loss attached to each customer.

Bilingual agents

Bilingual agents Customer centricity industry standards Metrics

The New Player in Town – eB2B Platforms

Anexa BPO

SEPTEMBER 13, 2022

This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones.

Bilingual agents

Bilingual agents Outbound sales outsourcing B2C

3 Ways Banks Can Reduce Language Barriers for LEP Customers

Certified Languages International

JUNE 30, 2023

And customers shouldn’t have to wait to speak with a bilingual agent. Not every population has access to certain technologies, for example, so online banking is not going to be the best option for everyone. Focus on customer service Be serious about providing a great customer experience.

Banking

Banking Bilingual agents Advertising Feedback

Multilingual Support: Expanding Reach with Retail Call Center Services

Global Response

NOVEMBER 14, 2023

There are a variety of options for offering multilingual service, including: working with an onshore team that hires multilingual agents working with a nearshore or offshore team where agents frequently speak the languages you need for your customers as well as English (i.e.

Call Center

Call Center Bilingual agents outsourcing Telemarketing

What Are Phone Interpreter Services and Why You Might Need Them

Certified Languages International

MARCH 18, 2021

Organizations that accept federal funding — like hospitals, insurance companies that service Medicaid and Medicare beneficiaries, court systems, and educational institutions, for example — are prohibited from discriminating against individuals based on national origin. To augment your on-site or employee interpreters.

Bilingual agents

Bilingual agents Healthcare Government Education

Domestic Call Center Outsourcing: Pros and Cons

Global Response

APRIL 27, 2023

For example, onshore call centers frequently have fewer multilingual agents, which can make it difficult for you to scale your operations (and your customer service) globally, or even serve a multilingual US consumer base. In some cases, a nearshore partner offers more proximity and time zone overlap.

outsourcing

outsourcing Call Center Bilingual agents Marketing

How To Pick The Right Call Center Provider

Global Response

SEPTEMBER 11, 2023

For example: How much and how fast is your call volume and customer base growing? Ideally, your call center partner should provide access to experts and experience you don’t have in-house, whether that’s bilingual agents, experienced CX leadership or something else. Will you need to scale up or back in the near future?

Call Center

Call Center outsourcing Telemarketing Bilingual agents

Why Some Businesses Prefer In-House Customer Service Over Call Centers

Global Response

JULY 23, 2023

Some of the most common examples of in-house customer service that really works include: Startups and Small Businesses. If you don’t need many agents—or perhaps don’t need even full-time customer support right now—in-house customer service can be more cost-effective. In-house operations are the easiest way to make that happen.

Call Center

Call Center outsourcing Customer Service Bilingual agents

9 Benefits of Cloud-Based Call Center Solutions

Global Response

JULY 17, 2023

Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations. Cloud-based call center systems allow for this in ways that legacy solutions can’t—or can’t without significant upgrades, modifications and expenditure.

call center solutions

call center solutions Call Center Bilingual agents Analytics

BPO Call Centers: 8 Features To Look For

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center

Call Center outsourcing Bilingual agents Chatbots

6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)

Global Response

JULY 23, 2023

For example, at Global Response, our goal is not just to provide you with customer service agents, but to provide you with brand specialists who integrate seamlessly into your brand. With an outsourced call center, bilingual agents are common. With brands like these, outsourcing a call center can be a big risk.

Call Center

Call Center outsourcing Bilingual agents Service level

5 Outbound Call Center Pricing Variables

Quality Contact Solutions

DECEMBER 31, 1969

If you have a complicated sales campaign or need an agent with highly technical skills, as just two examples, you will need agents that are highly qualified in those areas. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. It will make or break a calling campaign.

Call Center

Call Center Telemarketing Bilingual agents outsourcing

Tunisia Call Centers: Are They Right for Your Organization?

Global Response

JUNE 20, 2023

For example, if you’re onshoring, your costs will be much higher—but you can mitigate this in advance by setting up a hybrid team with some onshore agents for tasks that require high quality levels, and some offshore agents for more back-of-office or manual tasks. How many agents will you need to hire to achieve your goals?

Call Center

Call Center outsourcing Bilingual agents Education

Onshore, offshore, nearshore call centers

Global Response

FEBRUARY 13, 2022

For example, a business in Nevada may have an outsourced onshore call center in Chicago. For example, a company in the US may have an offshore call center in India or the Philippines. For example, for US-based businesses, nearshore call centers may be located in Canada, Puerto Rico, Mexico or similar places.

Call Center

Call Center outsourcing virtual call center Bilingual agents

Customer Contact Central

Bilingual Customer Support: Where Live Agents and AI Coincide

Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

Webinars

Trending Sources

5 Reasons You Should Outsource Your Call Center to Mexico

Webinars

Customer Success Drives Business Success

The New Player in Town – eB2B Platforms

3 Ways Banks Can Reduce Language Barriers for LEP Customers

Multilingual Support: Expanding Reach with Retail Call Center Services

What Are Phone Interpreter Services and Why You Might Need Them

Domestic Call Center Outsourcing: Pros and Cons

How To Pick The Right Call Center Provider

Why Some Businesses Prefer In-House Customer Service Over Call Centers

9 Benefits of Cloud-Based Call Center Solutions

BPO Call Centers: 8 Features To Look For

6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)

5 Outbound Call Center Pricing Variables

Tunisia Call Centers: Are They Right for Your Organization?

Onshore, offshore, nearshore call centers

Stay Connected