Outsource Consultants
NOVEMBER 17, 2023
Rather, by outsourcing to multiple locations in different regions, companies have access to a larger pool of potential employees to draw from when looking to fill open positions. By outsourcing to multiple regions, companies can access these specialized skills while outsourcing more general inquiries to lower-cost options.
Global Response
JUNE 13, 2023
Considering outsourcing your call center to Mexico ? Here’s five reasons why you might want to outsource your call center to Mexico (and, at the end—how to know Mexico is the right call center location for you). It may be for your company, but we’ll show you how to decide. As a result, businesses can scale more easily and affordably.
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Global Response
APRIL 27, 2023
Do you really need to keep business onshore or just wondering if domestic outsourcing is the best solution for your company? Is paying a premium for domestic onshoring worth it, or should you outsource to a lower-priced team offshore? Greater control over the outsourcing process. Reduced language and cultural barriers.
BlueOcean
OCTOBER 4, 2023
We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. Blue Ocean Offers Sophisticated Bilingual Customer Care We’re not shy about the fact that we’re really good at what we do.
Global Response
JULY 23, 2023
In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.
Global Response
JULY 23, 2023
How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.
Anexa BPO
SEPTEMBER 13, 2022
This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones. Sustainable growth is at hand. And e-commerce?
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