Global Response
APRIL 17, 2023
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
Global Response
JUNE 20, 2023
For example, if you’re onshoring, your costs will be much higher—but you can mitigate this in advance by setting up a hybrid team with some onshore agents for tasks that require high quality levels, and some offshore agents for more back-of-office or manual tasks. How many agents will you need to hire to achieve your goals?
Global Response
JULY 17, 2023
Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations. Cloud-based call center systems allow for this in ways that legacy solutions can’t—or can’t without significant upgrades, modifications and expenditure.
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