Global Response

SEPTEMBER 11, 2023

This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. They’re a great choice for companies who need to do telemarketing, surveying, or market research. For example: How much and how fast is your call volume and customer base growing?

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Quality Contact Solutions

DECEMBER 31, 1969

However, it’s a prevalent scenario for people to jump to price first when considering outbound telemarketing. If you have a complicated sales campaign or need an agent with highly technical skills, as just two examples, you will need agents that are highly qualified in those areas. Start a Conversation.

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Global Response

JULY 23, 2023

Some of the most common examples of in-house customer service that really works include: Startups and Small Businesses. If you don’t need many agents—or perhaps don’t need even full-time customer support right now—in-house customer service can be more cost-effective. In-house operations are the easiest way to make that happen.

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Global Response

NOVEMBER 14, 2023

There are a variety of options for offering multilingual service, including: working with an onshore team that hires multilingual agents working with a nearshore or offshore team where agents frequently speak the languages you need for your customers as well as English (i.e.

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