Anexa BPO
FEBRUARY 17, 2023
Data, data, and more data Your B2B CX strategies need to be built on data – consistent, comprehensive, and connected. Keep in mind that your customer data should represent your entire customer pool and not just a random sampling. These initiatives should be well-defined, to the point and compelling.
Anexa BPO
SEPTEMBER 13, 2022
This might include specifics like cheaper last-mile delivery economics, improved supplier-retailer relationships, implementation of technological applications and advanced data collection for suppliers. With a market share of $2.8 Sustainable growth is at hand. And e-commerce? We were made for that.
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Anexa BPO
MAY 16, 2022
So based on that encouraging data, it’s in the best interest of GBS organizations to analyze how they can continue to deliver outstanding value and exceptional CX, with new ways of working and transformation of end-to-end processes becoming the norm, rather than a one-off response to a global crisis. Let’s look at some of the challenges.
IdeasUnlimited
APRIL 21, 2022
Their satisfaction is arguably the most vital factor when it comes to maintaining a good sales performance since one bad experience can have profound effects on a business. Any shortcomings will only frustrate your customer which will ultimately cost a business potential revenue in sales. Lastly, the tone needs to be just right.
Anexa BPO
SEPTEMBER 5, 2021
And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. Omnichannel: The rules of engagement have changed, and data is king. Purpose: Companies need to stand for something. And e-commerce?
Global Response
JULY 23, 2023
Customer service is more important than ever—all the data backs this up. Want your sales team to gather customer feedback from your customer service team? If you don’t need many agents—or perhaps don’t need even full-time customer support right now—in-house customer service can be more cost-effective. Ready to perfect your CX?
Global Response
APRIL 27, 2023
For example, onshore call centers frequently have fewer multilingual agents, which can make it difficult for you to scale your operations (and your customer service) globally, or even serve a multilingual US consumer base. Security and data privacy. Ready to perfect your CX?
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