Anexa BPO

FEBRUARY 17, 2023

In today’s competitive business world, customer experience (CX) has become a critical component of any successful business strategy. In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Anexa BPO

MAY 16, 2022

There is some good news: in research of nearly 50 GBS organizations, more than 90% report that they had successfully scaled up the remote-delivery model with no loss of productivity or harm to the customer experience. Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

Anexa BPO

SEPTEMBER 13, 2022

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of customer experience in 2022 and specialize in delivering just that. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Certified Languages International

AUGUST 10, 2021

Maybe your bilingual agents are enough. But just because you’re doing well now without telephone interpreting services, doesn’t mean your customers won’t expect you to have multilingual support in the future. . It’s exciting, but also a little daunting — especially daunting for call centers that focus on customer experience.

Call Center 52

Call Center Bilingual agents Customer Care Contact Center 52

Global Response

NOVEMBER 14, 2023

For example, if you’re looking for Spanish and French service, as well as English, a smartshoring team might consist of agents in the US, Mexico and Tunisia to provide all the language support you need, while still giving you a unified and cost-effective team. Ready to perfect your CX?

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Anexa BPO

SEPTEMBER 5, 2021

Ecommerce took centre stage, and those drastic innovations, along with the need for businesses to duplicate in-person shopping experiences as part of their customer experience, have created a new normal in consumerism. Over the course of eighteen months, consumers have fundamentally changed. CX: Star this one!

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

JULY 17, 2023

Cloud-based solutions are paving the way for modern call centers to become more efficient, reduce operating expenses and deliver superior customer experiences. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Here’s how.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62

Global Response

JULY 23, 2023

While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

APRIL 17, 2023

And with 68 million US residents speaking another language besides English at home, multilingual support isn’t just an added bonus for the customer experience. Multilingual support can also improve your customer service overall, by improving conversion rates, lowering call attrition, and so on. Ready to perfect your CX?

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

APRIL 27, 2023

For example, onshore call centers frequently have fewer multilingual agents, which can make it difficult for you to scale your operations (and your customer service) globally, or even serve a multilingual US consumer base. Ready to perfect your CX? Either way, we’re in the market of delivering real results, every time.

outsourcing 62

outsourcing Call Center Bilingual agents Marketing 62

Global Response

SEPTEMBER 11, 2023

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Ideally, your call center partner should provide access to experts and experience you don’t have in-house, whether that’s bilingual agents, experienced CX leadership or something else.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JULY 23, 2023

Scaling too soon can lead to more non-productive time, reducing cost-effectiveness, but scaling too late reduces customer service quality and increases risk of burnout and agent turnover. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

JUNE 20, 2023

Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

Call Center 62

Call Center outsourcing Bilingual agents Education 62