Anexa BPO

SEPTEMBER 13, 2022

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of customer experience in 2022 and specialize in delivering just that. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.

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Bilingual agents Outbound sales outsourcing B2C 52

Anexa BPO

OCTOBER 15, 2021

We have a twenty-year, award-winning background as customer service specialists, and our talented agents are trained to apply the most current principles in the customer experience / service field, when representing your business. Reach out today to learn more about our specialized customer service teams.

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outsourcing Bilingual agents Customer Experience Customer Service 52

Anexa BPO

OCTOBER 15, 2021

We have a twenty-year, award-winning background as customer service specialists, and our talented agents are trained to apply the most current principles in the customer experience / service field, when representing your business. Reach out today to learn more about our specialized customer service teams.

outsourcing 52

outsourcing Bilingual agents Customer Service Customer Experience 52

Certified Languages International

AUGUST 10, 2021

Maybe your bilingual agents are enough. Source: Yan Krukov from Pexels. Maybe you don’t think you need telephone interpretation services for your call center. Maybe you don’t see the need to increase your market share beyond English speakers.

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Call Center Bilingual agents Customer Care Contact Center 52

Certified Languages International

MARCH 18, 2021

Call centers, for example, hire bilingual agents to answer customer questions. It’s not practical or profitable for them to hire agents that speak every language their customers speak, so they usually only hire bilingual individuals to fill positions in their top language(s), most commonly Spanish.

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Bilingual agents Healthcare Government Education 52

Global Response

NOVEMBER 14, 2023

Smartshoring unites agents from a variety of locations—both onshore, nearshore and offshore—into a single team to enable you to make use of the time zones and linguistic capabilities that you and your customers need.

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Call Center Bilingual agents outsourcing Telemarketing 62

Anexa BPO

SEPTEMBER 5, 2021

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2021 ‘customer experience’ and specialize in delivering just that. So how can a BPO / outsourcing company like Anexa impact your company’s ability to harness this potential?

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outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

JULY 17, 2023

Consider, for example, if some of your team is located in Florida or Puerto Rico, and a massive hurricane hits, sending your service down and halting your call center operations.

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call center solutions Call Center Bilingual agents Analytics 62

Global Response

APRIL 27, 2023

For example, onshore call centers frequently have fewer multilingual agents, which can make it difficult for you to scale your operations (and your customer service) globally, or even serve a multilingual US consumer base.

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outsourcing Call Center Bilingual agents Marketing 62

Global Response

SEPTEMBER 11, 2023

Ideally, your call center partner should provide access to experts and experience you don’t have in-house, whether that’s bilingual agents, experienced CX leadership or something else. Global Response has been operating call centers for 40+ years!)

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Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JULY 23, 2023

With an outsourced call center, bilingual agents are common. Want to see how our call center teams can help supercharge your customer service efforts and meet your goals? Reach out to a Global Response expert today and see how we can help. FAQs How do call centers handle multiple languages?

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Call Center outsourcing Bilingual agents Service level 62

Global Response

JULY 23, 2023

When you’re ready to expand your customer service into offering multilingual support , it’s much cheaper to outsource rather than hiring bilingual agents in-house. Companies looking for multilingual support.

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Call Center outsourcing Customer Service Bilingual agents 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

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Call Center outsourcing Bilingual agents Chatbots 62

Global Response

JUNE 20, 2023

Tunisia Mexico US India Philippines Market Size Large labor market makes scaling easy and cost-effective Large labor market makes scaling and flexible solutions easy Subject to ebbs and flows of US labor market and demands Large labor market makes it possible to scale quickly, but with some quality issues Large labor market makes it possible to scale (..)

Call Center 62

Call Center outsourcing Bilingual agents Education 62