TechSee

APRIL 3, 2018

While people and processes continue to play an essential role in reducing customer churn , the technological advancement associated with AI, Big Data analytics, visualization, voice analytics, and other advanced technologies that improve the customer experience offer a critical boost to the human factor.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Fonolo

SEPTEMBER 11, 2018

As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. Flavio Pereira , Founder and CEO, Nuveo. Flavio is a serial entrepreneur.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Callminer

MARCH 9, 2020

Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations. Even with the emergence of big data and analytics, it has been often observed that not many call centers are using call center metrics to its full potential.

Best practices 182

Best practices Call Center Analytics Metrics 182

Fonolo

SEPTEMBER 11, 2018

As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. Flavio Pereira , Founder and CEO, Nuveo. Flavio is a serial entrepreneur.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

AWS Machine Learning

AUGUST 3, 2023

On top, he likes thinking big with customers to innovate and invent new ideas for them. Aamna Najmi is a Data Scientist with AWS Professional Services. She is passionate about helping customers innovate with Big Data and Artificial Intelligence technologies to tap business value and insights from data.

APIs 64

APIs Scripts Engineering Technical Support 64

ChurnZero

OCTOBER 22, 2020

ChurnZero’s components range from big-data ingestion, advanced analytics, and health scoring to large-scale workflows, numerous native integrations, and fully-automated alerts and campaigns. You must also consider the technical support that your team will require on a recurring basis.

CRM 59

CRM Customer retention Technology Best practices 59

Taylor Reach Group

MAY 30, 2017

Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . So, AI is already here, has been here for a while and will continue to support ever increasingly complex customer interactions. AI continues this evolution.

Contact Center 71

Contact Center Interactive Voice Response Journey mapping Banking 71

Spearline

MAY 8, 2019

With a background in technical support and operations, it’s been an interesting career move for him. And these log files are a genuine big-data environment, so the timing of a problem call is important. +/- a few minutes for the start of a call involves researching a large amount of data. Good day Mike!

Marketing 40

Marketing Engineering Technical Support Big data 40

Call Center Pros

SEPTEMBER 10, 2018

Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. The success of any business depends on its capacity to understand the desires and necessities of its customers.

Feedback 60

Feedback Big data Sales Surveys 60

SmartKarrot

APRIL 17, 2023

Evaluate the chatbot’s support and maintenance: Evaluate the chatbot’s support and maintenance options, such as technical support, training, and updates. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

TechSee

MARCH 7, 2019

For every customer episode – paying a bill, getting technical support with activating a device, etc. This combination is used in Vodafone’s Welcome Team approach, which uses Big Data analysis to predict almost all potential onboarding issues.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Select VoiceCom Blog

SEPTEMBER 29, 2022

Today, enterprises are experimenting with artificial intelligence, cloud computing, big data, and the Internet of Things to stay ahead of the game. Want to learn more about tech support outsourcing and why you should get into it? What is Outsourced Technical Support? Statistics show that about 57.3%

outsourcing 52

outsourcing Technical Support Business Process Outsourcing Technology 52

TechSee

DECEMBER 5, 2017

Founded in 2015, TechSee is a technology and technical support company that specializes in visual technology and augmented reality. TechSee’s technology combines AI with deep machine learning, proprietary algorithms, and Big Data to deliver a scalable cognitive system that becomes smarter with every customer support interaction.

Contact Center 116

Contact Center Technology Self service Call Center 116