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2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls

TechSee

There are two complementary trends in the market today that, together, have the power to significantly reduce truck rolls across a wide range of industries, such as telecom, utilities, consumer electronics, and more. Predictive support through data analytics. Remote visual resolution through live streaming video and augmented reality.

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Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

While people and processes continue to play an essential role in reducing customer churn , the technological advancement associated with AI, Big Data analytics, visualization, voice analytics, and other advanced technologies that improve the customer experience offer a critical boost to the human factor.

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2021: Emerging AI trends in the telecom industry

TechSee

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Nokia launched its own machine learning-based AVA platform , a cloud-based network management solution to help CSPs automate network operations and deliver service assurance.

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Scheduling Software for Call Centers: Buying Tips & Best Practices

Callminer

Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations. Integrate wider analytics tools into your scheduling solutions for better operational insights. Most scheduling solutions offer a trial.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

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Why Back Office Support Services Should Never Be Underestimated?

Back Office Centers

Unable to use modern analytic. And, in this task, analytics play a huge role. Big Data technologies like data mining cannot work their magic unless you feed them with accurate and relevant data. We also excel at call center services like telemarketing, customer care and technical support.