CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

ClearAction

APRIL 3, 2015

CX governance structure: what does the company need, according to the organization and customers? Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. The survey insights are only so valuable until people act on them.

Customer Experience 121

Customer Experience Employee engagement Government Big data 121

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Many organizations are currently enamoured with the promise of technology and big data. data security, gig economy, AI, machine learning).” How to overcome those challenges? How to overcome those challenges?

Customer Experience 141

Customer Experience Big data Customer centricity Technology 141

DMG Consulting

MARCH 1, 2019

I live in a country where I can freely, without fear of persecution, disagree with my government. For example, the days of surveying customers—or over-surveying them—will be in the past, as AI-based solutions will eliminate the need for this activity by observing and understanding customer behaviors and patterns as they happen.

Biotechnology 59

Biotechnology Government Big data Technology 59

JustCall

AUGUST 23, 2022

Businesses are rapidly adopting big data, and artificial intelligence, particularly in response to the pandemic’s pressures. According to Forbes Advisor, a survey of 1,300 CEOs revealed that 69% of the companies are trying to make their way towards a virtual workforce that requires online phone numbers.

Caller satisfaction 52

Caller satisfaction Entertainment Call flow CRM 52

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Many organizations are currently enamoured with the promise of technology and big data. data security, gig economy, AI, machine learning).” With rising customer expectations, good service is no longer good enough.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Balto

SEPTEMBER 12, 2023

It collects and analyzes big data across different customer touchpoints, translates the text and speech into machine-readable language, and carries out sentiment analysis that helps understand customer emotions and intent. This approach has worked in the past, but today, it’s far from being sufficient.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52