Remove Big data Remove Events Remove Healthcare Remove Personalization
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Gone Virtual: Recap of the CETX Conference

Callminer

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts.

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Teradata Influencer Summit Highlights

Natalie Petouhof

Tweet Herman Wimmer, Co-President kicks off the event. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Who should lead this?

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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Learn from industry experts and your peers in almost 80 different sessions during this exciting event. Is it possible to achieve churn reduction?

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The State of the Bot Going Into 2018

Aspect

RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail. In my opinion, the most important event in 2017 was Apple’s “Business Chat” announcement at WWDC17 in April ( [link]. The result will be more personalized and productive interactions. Apple will dominate messaging in 2018.

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Federated learning on AWS using FedML, Amazon EKS, and Amazon SageMaker

AWS Machine Learning

However, the sharing of raw, non-sanitized sensitive information across different locations poses significant security and privacy risks, especially in regulated industries such as healthcare. Additionally, locally trained information can expose private data if reconstructed through an inference attack.

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Guest Post: 5 Unexpected Uses for Customer Data

ShepHyken

We expect to receive personalized service everywhere – even if we are talking about the devices in our home. Customer data analytics is possible due to the rise of IoT, Big Data, and, of course, AI. Therefore, it’s time to unleash the real power of customer data. Identify Events or Special Occasions.

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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud.