Aspect
AUGUST 26, 2019
The more you know about the details of what’s happening in your operation, the better you can be at deciding whom to hire, whom to coach, what training to require, when to request voluntary OT, how many people to staff for chat and 1,000 other issues. The contact center is drowning in information but starving for knowledge.
Talkdesk
MAY 19, 2015
Oxford defines “big data” as “extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions.” Big data is of special interest to businesses that wish to gauge their consumers’ preferences and ideas regarding customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Connect
APRIL 18, 2024
The technology can also boost agent productivity with automation, real-time guidance, and performance coaching and enhance operational efficiency by reducing costs, optimising resources, and enabling data-driven decisions.
Vcaretec
JUNE 6, 2022
Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). Connect: @AlHopper_ Kate Leggett Bio: VP and Principal Analyst at Forrester Research for CRM and Customer Service.
aircall
FEBRUARY 24, 2021
Ollie Sharpe , Vice President of Revenue, EMEA, for SalesLoft said about data, “The lack of data in CRM hampers most businesses. I spent a few years as a sales leader, and my biggest pain point was getting the guys to fill in the CRM.” . Tap into big data. Using cloud-based CRM and sales software programs.
Avaya
NOVEMBER 6, 2018
In this way, the technology would rapidly canvas data-driven internal and external sources such as databases, CRM, demographics and psychographics to not only determine match-ability but provide agents with informed insight on such things as how likely a customer is to buy or churn—all before the first “hello.”.
NobelBiz
AUGUST 3, 2021
In that regard, training in coaching methods is very effective in preparing your supervisors to become both personnel managers and coaching leaders. CRM software: Allows agents to optimize their job by making it easier to identify clients and their reasons for calling. NPS, and CES are the most classic in this category.
Expert insights. Personalized for you.
102 
Let's personalize your content