ShepHyken
NOVEMBER 16, 2018
As a matter of fact, when you don’t react to a question, you harm your brand reputation since that data is available to a great many people. The upside of these new devices is that you have a more extensive data gathering pool; you can quickly track your innovative work by using the big data.
ClearAction
MAY 26, 2023
This is especially powerful, because customers say: “I was trying to do X, but then Y happened, and now Z is my consequence.” Unless this is harvested, your big data is lacking rich, vital insights. ” Wow! You’ll rarely get that from surveys. It abounds in almost-free VoC.
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Beyond Philosophy
DECEMBER 23, 2015
In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,
Natalie Petouhof
JUNE 4, 2015
Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. Key Principle#3: Cloud for Analytics. Who should lead this?
Vcaretec
JUNE 6, 2022
#Customer Service, Customer Experience, CRM Cloud. Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. Blog @commbetterblog Customer Service, Customer Experience, Customer Satisfaction.
Answer Dash
SEPTEMBER 19, 2017
The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. Which leads to another challenge surrounding cognitive AI—knowing what data to collect. Then figure out what to do later.”
C Space
AUGUST 5, 2019
Do companies need a Chief Customer Officer or someone like that to become an advocate for the customer, or is this the CFO’s job? Because everyone has their own data — marketing, finance, HR — but the customer doesn’t show up anywhere in the data at the moment.
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