Steve DiGioia
JANUARY 6, 2020
Can Go Off Script. ? Nobody needs to write your words. You routinely take classes or online courses, read industry magazines, or listen to podcasts to increase your knowledge and provide value to your employer and customer. You have little need for coaxing to get it done and seldom need help from others. Now we’re talking!
CSM Magazine
AUGUST 31, 2023
Use personalized scripts: Use personalized scripts that are tailored to the customer’s needs and preferences. Attend conferences and training : Attend industry conferences and training sessions to stay up to date with the latest trends, best practices, and emerging technologies.
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CSM Magazine
MARCH 3, 2022
As agents continue to play a critical role in the customer experience, customer service departments need highly trained, confident and personable agents who understand industry best practices. The challenge for customer service leaders is to find the right method to train and upskill agents.
Quality Contact Solutions
JULY 26, 2022
After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.
Vcaretec
JUNE 6, 2022
The Customer Care Specialist should have the training, communication skills, and scripts ready to address that issue, and all of the potential issues with order accuracy. As Thom Crosby, CEO of Pal’s Sudden Service, told QSR Magazine , “It’s customer service that will help people relate to the brand.”
CSM Magazine
JANUARY 29, 2024
Train teams to recognize the signs that a call is actually a test call—for example, overly scripted language or formulaic questions. Furnish agents with informational scripts. Periodically review your call center’s internal processes, policies, and training protocols to make sure they’re up-to-date and reflect best practices.
CSM Magazine
APRIL 23, 2020
Can Go Off Script – Nobody needs to write your words. You routinely take classes or online courses, read industry magazines, or listen to podcasts to increase your knowledge and provide value to your employer and customer. You have little need for coaxing to get it done and seldom need help from others. Now we’re talking!
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