CSM Magazine

JUNE 27, 2023

With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. “Simulation training is the most powerful form of learning, from pilots learning how to fly a plane to surgeons practicing before operating on live patients.

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

CSM Magazine

AUGUST 31, 2023

Provide training and coaching: Regular training and coaching can help agents improve their skills and knowledge, which can help them handle calls more efficiently. Use personalized scripts: Use personalized scripts that are tailored to the customer’s needs and preferences.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

CSM Magazine

MARCH 3, 2022

As agents continue to play a critical role in the customer experience, customer service departments need highly trained, confident and personable agents who understand industry best practices. The challenge for customer service leaders is to find the right method to train and upskill agents.

Customer Service 94

Customer Service Banking First call resolution Best practices 94

CSM Magazine

NOVEMBER 10, 2021

Focus on each of these areas to collectively “drive effective business oversight and decision-making, optimise interactions and customer value, and enforce application integration and data management best practices.” . The same principle applies to chatbot scripts.

Chatbots 52

Chatbots Scripts Analytics Coaching 52

Callminer

MARCH 6, 2020

promotional products distributor located in Chicago, IL, which was recently ranked by Print+Promo Magazine as the 13th largest distributor of promotional products in the US. Of course, no one will ever know absolutely everything about the product, and neither will they be able to have a pre-scripted answer to every question.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

promotional products distributor located in Chicago, IL, which was recently ranked by Print+Promo Magazine as the 13th largest distributor of promotional products in the US. Of course, no one will ever know absolutely everything about the product, and neither will they be able to have a pre-scripted answer to every question.

Management 182

Management Customer Service Consulting Consulting 182

CrazyCall

MAY 20, 2019

New best practices, strategies, techniques, and approaches spring up like mushrooms and it’s hard to keep track of them. – Jeff Goldberg, President & Lead Sales Trainer/Coach at Jeff Goldberg & Associates. I strongly suggest to anyone in a sales position having a well-structured script.

Sales 123

Sales Coaching Scripts Education 123