Hello Customer
APRIL 9, 2020
Positive feedback is a real morale booster and motivates your employees to keep spirits lifted in difficult times. Processes need to be put in place so customers can enter stores safely , respecting the government regulations. We’ve already seen this with our healthcare customers. Guide your employees through the transition.
CCNG
JANUARY 4, 2023
Government Industry sectors with the highest levels of callers reporting their biggest pain point is agents not knowing answers. Agents who are unsupported by “the cubicle next door” and by their knowledge systems are clearly going to provide lower-quality and slower service – and will suffer in terms of morale themselves.
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Up Your Service
MARCH 17, 2020
Government restrictions and actions shift daily. We watch as other government and corporate leaders grapple with how to put structure around their response, make decisions from behind the curve, and communicate to inspire and control. Five Best Practices for Creating Unbelievable Customer Experiences.
Sykes
APRIL 7, 2020
SYKES WAH experts are ready and willing to help by sharing their insights and best practices. That said, we recognize that offering support and keeping morale high is of primary importance during this transition. The good news is, we have a tremendous amount of experience delivering services from our WAH model.
ProProfs Blog
JULY 20, 2021
This can affect the morale of the entire workforce. Work culture is borne out of multiple factors like attitude and behavior of workers, institutional aims and objectives, governance of top management, and more. . You can use certain best practices to ensure that your surveys stand out. Understand Work Culture.
pindrop
AUGUST 16, 2021
Be equipped with the latest caller authentication insights and best practices. In a recent case study with one of its key customers, Pindrop learned that reducing the number of KBAs not only helped its customer to achieve a higher customer satisfaction level, but also improved the agent morale. Watch the Webinar.
NobelBiz
JUNE 19, 2023
Key Best Practices in Call Center Monitoring Here, we delve into the must-have protocols and best practices for call center monitoring: Regular Training & Coaching: Frequent coaching sessions and workshops ensure your agents stay updated with product knowledge and customer service skills.
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