CSM Magazine

FEBRUARY 28, 2025

In this high-stakes environment, data governance services stand out as a vital pillar of protection. By ensuring data accuracy, integrity, and proper stewardship, data governance frameworks enable organizations to detect and prevent fraudulent activities before they spiral out of control.

Government 52

Government Finance Best practices Banking 52

ShepHyken

JUNE 7, 2021

How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. Here, the author shares his suggested best practices. Nextgov) Legislation introduced in the Senate could infuse the federal government with some of the same customer experience principles in use by leading private sector companies.

Customer Service 353

Customer Service Customer centricity Upselling B2B 353

Quiq

APRIL 29, 2025

In an era where AI investment is accelerating (98% of leaders plan to boost AI spending in 2025), benchmarking is vital for several reasons: Identifying Best Practices: Learning from internal successes or external examples to guide future improvements. “AI Governance Market Research 2025 – Global Forecast to 2029.”

Benchmark 52

Benchmark Best practices Metrics Government 52

JustCall

MAY 20, 2025

In this guide, well discover the truth about cold callings legality, explore the rules that govern it, and equip you with best practices to turn your cold calls into warm opportunities. However, its practice is governed by strict regulations designed to safeguard consumer privacy and prevent undue harassment.

Best practices 52

Best practices Telemarketing outsourcing B2C 52

Callminer

APRIL 23, 2019

Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts. Expand your call recording practices.

Best practices 159

Best practices Call Center Banking Contact Center 159

Callminer

MARCH 7, 2017

Consumer Financial Protection Bureau Definition The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. The post What is the CFPB Consumer Financial Protection Bureau?

Best practices 140

Best practices Government Banking Call Center 140

AWS Machine Learning

MAY 30, 2025

This often results in fragmented efforts, redundant processes, and the emergence of inconsistent governance frameworks and policies. This approach facilitates centralized governance and operations. Inefficiencies in resource allocation and utilization drive up costs. The following diagram illustrates its components.

Government 82

Government APIs Enterprise Best practices 82

Comm100

MARCH 16, 2022

In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.

Government 98

Government Best practices Customer Service Chatbots 98

AWS Machine Learning

NOVEMBER 15, 2024

For now, we consider eight key dimensions of responsible AI: Fairness, explainability, privacy and security, safety, controllability, veracity and robustness, governance, and transparency. Best practices for privacy protection The first thing to keep in mind when implementing a generative AI application is data encryption.

APIs 112

APIs Government Best practices Metrics 112

ShepHyken

JUNE 28, 2021

Can Disney’s Customer Service Model Work in Government? Governing) In the public sector, customer service can easily devolve to “our way or the highway.” My Comment: How would you like the customer service at a government agency to be as good as going to a Disney theme park? by Carl Smith. by Joseph Michelli, Ph.D.

Customer Service 378

Customer Service Government Customer Experience Marketing 378

Peter Lavers

FEBRUARY 10, 2022

We call them ‘lenses’ of best practice, and here are six tests to assess your charter against: The wishful thinking test – are the commitments you make in your charter concrete promises or just aspirations (i.e. to ‘try’ to be better)?

Best practices 130

Best practices B2B Government Customer centricity 130

AWS Machine Learning

OCTOBER 20, 2023

However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale. Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards.

Government 133

Government Engineering Accountability Enterprise 133

Callminer

MARCH 7, 2017

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. CFPB Compliance Best Practices. Consumer Financial Protection Bureau Definition.

Best practices 140

Best practices Analytics Government Banking 140

AWS Machine Learning

JUNE 6, 2025

We use SageMaker HyperPod task governance to enable this feature. Solution overview SageMaker HyperPod task governance streamlines resource allocation and provides cluster administrators the capability to set up policies to maximize compute utilization in a cluster. He is focused on compute optimization and cost governance.

Government 71

Government Accountability Enterprise Best practices 71

AWS Machine Learning

AUGUST 31, 2023

The framework that gives systematic visibility into ML model development, validation, and usage is called ML governance. During AWS re:Invent 2022, AWS introduced new ML governance tools for Amazon SageMaker which simplifies access control and enhances transparency over your ML projects.

Government 125

Government Accountability Enterprise Best practices 125

GetFeedback

MAY 8, 2019

Given its significance, we conducted a global study to identify the latest customer service trends and best practices. The 5 customer service trends and best practices that caught our attention . The post New Research: Customer Service Trends and Best Practices appeared first on GetFeedback Blog.

Best practices 107

Best practices Customer Service Surveys Feedback 107

Cincom

FEBRUARY 14, 2025

It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency. This article outlines 10 CPQ best practices to help optimize your performance, eliminate inefficiencies, and maximize ROI.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

NOVEMBER 7, 2024

We also dive deeper into access patterns, governance, responsible AI, observability, and common solution designs like Retrieval Augmented Generation. In this second part, we expand the solution and show to further accelerate innovation by centralizing common Generative AI components. These are illustrated in the following diagram.

Enterprise 114

Enterprise APIs Government SaaS 114

AWS Machine Learning

JANUARY 29, 2025

Large organizations often have many business units with multiple lines of business (LOBs), with a central governing entity, and typically use AWS Organizations with an Amazon Web Services (AWS) multi-account strategy. Failure to scale the team can negate the governance benefits of a centralized approach.

Enterprise 93

Enterprise Government Accountability Finance 93

AWS Machine Learning

MARCH 14, 2024

Safety – Retrieving the information from required and permitted data sources can improve governance and control over harmful and inaccurate content generation. For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod.

Best practices 135

Best practices Engineering Chatbots Enterprise 135

Comm100

SEPTEMBER 4, 2022

Because it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. To help make the most of this quickly evolving medium, we’ve created a list of live chat best practices that will put your customer service ahead of the curve. Conclusion.

Best practices 98

Best practices Customer Service Abandon rate Benchmark 98

Taylor Reach Group

MAY 22, 2019

The government will better serve all stakeholders by establishing a focus to oversee the design and implementation of a human-centered design strategy that: identifies and responds to key touch points in a stakeholder’s journey. Now when Jane talks about the government agency she shares her experience. By Rosetta Lue.

Government 106

Government Contact Center Call Center Wait times 106

Concentrix

JUNE 13, 2023

Implement AI governance to create a more trustworthy and inclusive CX environment, fostering customer loyalty and enhancing your brand reputation.

Government 62

Government Best practices Customer Experience 62

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. Valid government-issued ID (driver’s license, passport, etc.)

Best practices 99

Best practices APIs Metrics Benchmark 99

AWS Machine Learning

JUNE 4, 2025

To learn more, see Claude Code tutorials and Claude Code: Best practices for agentic coding. This transforms a generic coding assistant into a personalized assistant that can interact with your data and tools beyond your codebase, follow your organizations best practices, accelerating your unique development processes and workflows.

APIs 124

APIs Best practices Government Engineering 124

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 128

Government APIs Enterprise Best practices 128

AWS Machine Learning

APRIL 4, 2025

Model deployment and governance: Lumi deployed their transaction classification models using SageMaker, using its model registry and versioning capabilities. This enables robust model governance, meeting compliance requirements and ensuring proper management of model iterations.

Government 107

Government Benchmark Best practices Banking 107

Beyond Philosophy

JUNE 13, 2019

Moreover, the culture should govern every function in the company and be accessible at every level. The best example of how to create change in your organization is the Kotter Model for Change. Usually, we spend much time talking about the principles and best practices for designing Customer Experiences.

Customer Experience 413

Customer Experience Consulting Consulting Employee engagement 413

AWS Machine Learning

MARCH 25, 2025

However, you need to set up the infrastructure, implement data governance, and enable security and monitoring. Considerations and best practices When implementing the Session Management APIs, consider these key practices for optimal results: Session lifecycle management Plan your session lifecycles carefully, from creation to termination.

APIs 119

APIs Management Government Healthcare 119

AWS Machine Learning

MAY 9, 2024

Organizations across industries face numerous challenges implementing generative AI across their organization, such as lack of clear business case, scaling beyond proof of concept, lack of governance, and availability of the right talent. What is an AI/ML CoE?

Government 133

Government Best practices Benchmark Metrics 133

AWS Machine Learning

NOVEMBER 19, 2024

Plus, learn how to evolve from data aggregation to data semantics to support data-driven applications while maintaining flexibility and governance. In this session, learn best practices for effectively adopting generative AI in your organization. This session covers best practices for a responsible evaluation.

APIs 103

APIs Enterprise Best practices Contact Center 103

Hello Customer

APRIL 9, 2020

Processes need to be put in place so customers can enter stores safely , respecting the government regulations. To provide an environment that feels safe, secure and healthy, investments need to be made. Not just in communication. At the same time, protective measures for employees should be put in place too.

Best practices 98

Best practices Customer Experience Feedback Morale 98

AWS Machine Learning

JULY 10, 2024

AI Service Cards are a form of responsible AI documentation that provide customers with a single place to find information on the intended use cases and limitations, responsible AI design choices, and deployment and performance optimization best practices for our AI services and models. In February 2024, Amazon joined the U.S.

Government 134

Government Education Best practices Benchmark 134

AWS Machine Learning

JANUARY 9, 2025

To maximize accuracy with the Amazon Q Business custom plugin, follow the best practices for configuring OpenAPI schema definitions for custom plugins. You should follow best practices of Amazon Q access control list (ACL) crawling to help protect your business data.

APIs 109

APIs Best practices Accountability Enterprise 109

AWS Machine Learning

APRIL 30, 2025

Achieving scale, reliability, and compliance Factors to consider in transitioning to full-scale production include scalability, data governance, privacy, consistent and responsible AI behaviors, security, integration with existing systems, monitoring, end-user feedback collection, and business impact measurement.

Government 67

Government Engineering Enterprise APIs 67

The Petrova Experience

DECEMBER 17, 2024

”) Now, on to the best practice trends. These are the best practices that will define air travel over the next fifty years. These six airport best practice trends for 2025 are a wise place to start. As we design for the future, let’s consider an alternative best practice approach.

Transportation 75

Transportation Best practices Construction Wait times 75

CCNG

JULY 12, 2020

Now, because of government mandates, thinking differently is the only way to survive. Join noted contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle this pandemic. From Leader to Leader: The Coronavirus & Your Workplace , by Kelly Keefe. The workplace is different.

Contact Center 221

Contact Center CCNG Best practices Government 221