Hello Customer

APRIL 9, 2020

Use feedback to steer processes. There has been no better time to capture feedback from your customers than now. And they’re the best audience to judge how you handle things in times of crisis. As a bonus, you will receive tons of positive feedback too. We’re all in this together, right? Not just in communication.

Best practices 98

Best practices Customer Experience Feedback Morale 98

Genroe

JUNE 25, 2015

Customer feedback and the Net Promoter® process can drive customer engagement and improvement in your business but only if you first engage your employees. The companies in the room provided some excellent, practical and tested approaches that you can use as well. They won’t see the rosy, new, customer feedback driven world.

Employee engagement 69

Employee engagement Feedback Government Best practices 69

ProProfs Blog

JULY 20, 2021

This can affect the morale of the entire workforce. Read more: How to Improve Customer Experience Using Employee Feedback. Work culture is borne out of multiple factors like attitude and behavior of workers, institutional aims and objectives, governance of top management, and more. . Image Source: Glassdoor, Inc.

Surveys 109

Surveys Feedback Employee engagement Best practices 109

NobelBiz

JUNE 19, 2023

This enables them to identify areas for improvement and provide timely feedback and coaching to agents. Let’s see how real-time monitoring improves agent performance: Immediate Feedback Real-time monitoring enables supervisors to provide immediate feedback to agents during live interactions.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Sykes

APRIL 7, 2020

SYKES WAH experts are ready and willing to help by sharing their insights and best practices. That said, we recognize that offering support and keeping morale high is of primary importance during this transition. The good news is, we have a tremendous amount of experience delivering services from our WAH model.

Government 52

Government Enterprise Education Best practices 52

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Scripts CRM Contact Center 52

Balto

JUNE 23, 2022

A quick search for “contact center scripts” yields thousands of results aimed at teaching managers the best practices for enforcing script adherence. The least represented were Real Estate (2.7%), Collections (3.4%), and Government and Non-Profit (3.7%). ” – Marc Bernstein, Balto Founder & CEO.

Scripts 52

Scripts Coaching Contact Center Surveys 52