Best practices First call resolution Healthcare Technology 
Global Response
FEBRUARY 26, 2024
Let’s explore the ins and outs of medical call centers, how they can benefit your practice, and offer some tips for success. Understanding medical call center services First, what distinguishes a medical call center from a general call center?
Callminer
OCTOBER 22, 2019
Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.
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CSM Magazine
DECEMBER 14, 2023
The AI Simulation Training solution develops agents on brand-specific call skills and best practices through roleplay in life-like conversation, screen, and chat simulations before they engage with live customers. For more information, visit www.zenarate.com.
CSM Magazine
MARCH 3, 2022
Brian Tuite of Zenarate reveals new technologies that will help improve customer service. As agents continue to play a critical role in the customer experience, customer service departments need highly trained, confident and personable agents who understand industry best practices.
Hodusoft
APRIL 17, 2024
That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent. What is an Auto Attendant?
CSM Magazine
JUNE 27, 2023
To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.
HGS
SEPTEMBER 6, 2017
Dan Schulte, Senior Vice President, HGS Healthcare. Hospitals and health systems have made considerable investments in financial, clinical and technological processes that will support an evidence- and quality-based patient-centric healthcare experience. Adapting Value-Based Principles to the Patient Contact Center.
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