CrazyCall
DECEMBER 5, 2018
The best thing you can do is to train your agents. Through ongoing training, they’ll stay up-to-date with the call center best practices, the newest trends and the new products that you put out. Use call scripts. Thanks to the usage of call scripts your agents will provide customer service of the same quality.
CrazyCall
AUGUST 8, 2019
That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Start with improving and optimizing your call scripts ! Properly built scripts serve as helpful prompts during the conversations. Right Party Contact. First Call Close.
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Inbenta
MARCH 20, 2020
Here are some tips and best practices to guide you in this delicate task. A script for transactional queries. As the name suggests, a chatbot script is a scenario used in order to pre-plan conversational messages as a response to a user’s query. So how do you design a bot that people will love talking to?
Talkdesk
JUNE 18, 2020
By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. This is a guest blog from Amanda Verner, Marketing Manager at ProcedureFlow , a Talkdesk AppConnect partner. ProcedureFlow makes your employees experts faster.
Noble Systems
MAY 11, 2021
ASR and custom rules that monitor legal compliance and script adherence enable companies to identify non-compliant language and interactions missing the necessary disclosures. By spotting trends, speech analytics and ASR can identify best practices that can be shared with all agents. Mitigate compliance issues and legal risk.
Playvox
APRIL 19, 2023
All of these factors, however, can easily be avoided with a change of mindset — and some best practices — not only for the agent but for the organization as a whole. With a good view of what they need to get done, they can prepare the necessary resources, such as scripts or customer information, in advance.
Noble Systems
MAY 20, 2021
Ebook: Learn From Every Customer Conversation. Noble lets you compare those agents and those different types of calls to see what the successful calls are doing – or not doing – that separates them from the less successful ones.
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