Best practices Demo Personalization Time management 
Playvox
MAY 11, 2023
The person who leads these teams plays a fundamental role in the management and work of all the teams. For all agents to do their respective work and optimize time effectively, remote managers must establish clear objectives and delivery times. But with remote work, you can’t fully control what an employee does.
Playvox
JANUARY 25, 2024
And 46% of customers will buy more when given a personalized experience. At a time when customers are willing to pay higher prices for good experiences , and agents are a critical part of experience delivery, there’s an urgent need to empower, develop, and retain agents.
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Hodusoft
FEBRUARY 29, 2024
Especially during peak times. Managing call volume can be challenging while maintaining service quality. When your front-line staff is consistently inundated with calls, it can lead to burnout, increased handling times, and a decline in customer service quality. MSP call centers often handle a large volume of calls.
ClientSuccess
MARCH 21, 2018
This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. What is one customer success best practice you’ve applied in the last few months that has had a positive impact on your success in your role? Question 1. Question 7.
Balto
SEPTEMBER 23, 2022
At the same time, managers can continuously iterate on their playbooks with little-to-no interaction — giving them valuable time back to their day. Managers can source high-performing playbook content, lock dynamic prompts and checklists, and view agents’ variations for possible inclusion in the playbook to test with the team.
NobelBiz
MARCH 5, 2024
Choosing Nobelbiz for call center reporting unlocks a myriad of benefits, designed to elevate customer service, optimize operations, and drive business growth: Enhanced Customer Insights : With Nobelbiz, businesses gain a deeper understanding of customer needs and behaviors, enabling personalized service that boosts loyalty and satisfaction.
SmartKarrot
APRIL 14, 2023
Time Management Time management is another critical skill that managers need to master. Managers are often under a lot of pressure to deliver results in a timely manner. Effective time management involves prioritizing tasks, delegating effectively, and managing time efficiently.
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