ChurnZero

APRIL 12, 2019

Customer-centricity is a term that gets bounced around a lot, but what does it really mean? And even more, what can Customer Success teams do to contribute to their organization’s Customer Experience (CX) evolution? During this webcast we also learned: The key aspects of customer-centric business practices (e.g.

Customer centricity 14

Customer centricity B2B Surveys Feedback 14

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. But that really didn’t work.

Journey mapping 111

Journey mapping Accountability Marketing Metrics 111

ChurnZero

MARCH 3, 2020

The conference features a Customer Service track that focuses session content on Customer Success, Account Management, customer experience, customer feedback, customer loyalty, and customer retention. Upcoming Webinar: Unpacking the Power of the Executive Business Review.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Totango

MARCH 3, 2020

Attracting new customers is always cause for celebration, but in today’s customer-centric economy, it is not enough to bring in fresh faces. You need to justify your existence to customers at every step, including during onboarding. Once new customers are onboarded, you need to retain them.

Customer centricity 84

Customer centricity Best practices Enterprise Accountability 84

ChurnZero

APRIL 5, 2019

Upcoming Webinar. How Customer Success Can Catalyze Customer-Centric Change. Customer-centricity is a term that gets bounced around, but what does this really mean and how can customer success teams contribute to their organization’s CX evolution? Customer Success Around the Web.

Customer centricity 40

Customer centricity Upselling Accountability Customer retention 40

Totango

SEPTEMBER 4, 2020

When your enterprise adopts a tech-touch digital strategy, it begins to evolve a scalable, measurable approach to customer success that increases customer retention. You should reach a point where every customer touch has an impact and is an extension of your brand identity.

Enterprise 63

Enterprise Accountability Customer centricity Education 63

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. But that really didn’t work.

Journey mapping 85

Journey mapping Accountability Marketing Metrics 85

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. But that really didn’t work.

Journey mapping 62

Journey mapping Accountability Marketing Metrics 62

CSM Practice

JULY 6, 2020

To sell customers, make sure your buyers have a real need for the product and add value to it. Customer success has always been about helping customers to achieve their goals. Now is the time to be even more customer-centric in order to match customer problems with innovative solutions precisely.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

To sell customers, make sure your buyers have a real need for the product and add value to it. Customer success has always been about helping customers to achieve their goals. Now is the time to be even more customer-centric in order to match customer problems with innovative solutions precisely.

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

MARCH 22, 2019

Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. Upcoming Webinar.

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. How to best segment your customers comes down to your product and usage characteristics.

Best practices 72

Best practices Accountability Upselling SaaS 72

Education Services Group

OCTOBER 25, 2022

And if we really want to crack the nut of being customer-centric, we have to go out there and spend as much time as we can with the customer and document what we’re learning and share that internally. Watch the recording of this webinar to catch up on the full conversation! Being an .

Marketing 52

Marketing Sales Customer centricity Accountability 52

Totango

AUGUST 12, 2020

The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. Train Your Customers. Keep Customers Engaged. Train Your Customer. Or, get started with best practices for free today.

SaaS 87

SaaS Upselling Enterprise Best practices 87

Totango

SEPTEMBER 1, 2020

In fact, by becoming familiar with the causes of churn and using data to identify its warning signs, it is possible to predict and reduce customer churn. If the decision to renew is linked to the customer experience, then you can predict churn by accurately following and working to improve that experience. Ensure Customers See Value.

Enterprise 104

Enterprise Construction Customer retention Metrics 104

Amity

FEBRUARY 2, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. The Reason Why More Companies Are Using Customer Success Teams to Ensure Customer Lifetime Value. March 21-22 - Customer Success Summit. • Webinars.

SaaS 80

SaaS Education Customer retention Sales 80

Amity

FEBRUARY 21, 2018

Based on the responses you get, you should be able to evaluate where the company stands in regards to customer-centricity and alignment. Customer Success Managers’ compensation structures vary widely across organizations. Stephen O’Keefe, Director of Customer Success, advises: “Get technical.

Upselling 77

Upselling Sales Finance Analytics 77

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Engineering Upselling Marketing 0

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Asia’s first fully digital telco, Circles.Life is focused on giving power back to the consumer, and is “revolutionizing the digital services industry through a customer-centric user journey.” Customers have so many options.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64