SmartKarrot

APRIL 18, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Accurately document client interactions while adhering to varying service levels across advertisers. Apply here: [link] Role: Sr.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

JUNE 16, 2022

Be a strategic partner to the Head of the Customer Success practice by continually innovating and improving on both the program offerings and method of how we engage to execute. Oversee the implementation and documentation of best practices across the K1 portfolio to drive impact more broadly across the portfolio.

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

DECEMBER 3, 2021

Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations. Identify opportunities and lead upsell/cross-sell deals from start to finish. Proactively engage lagging customers to reduce churn and get them on the right track.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

Amity

JANUARY 20, 2016

• Why You Should Seperate Customer Success and Customer Service. The scope and scale of Customer Success is much broader than Customer Service. Simply put, Customer Success is a proactive position and Customer Service is a reactive position. • Your Customer Success Team.

SaaS 48

SaaS Accountability Customer advocacy Sales 48

SmartKarrot

FEBRUARY 8, 2021

Develops deep relationships with a wide range of partners at the customers (from executives to project managers), learn what their most important strategic priorities are, and ensures we deliver these outcomes. Create and accelerate customer’s growth plans. Be a true proponent of customer advocacy.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Create a Customer Advocacy program with assigned customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

ChurnZero

DECEMBER 20, 2019

This should be the year that companies invest in the employee experience with the same fervor as the customer experience to bring employee support out of the dark ages and leverage their best assets—their people—to deliver superior customer service. . . CS and Product work lockstep to meet customer needs and wants. .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. Megan Bowen.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CustomerSuccessBox

NOVEMBER 24, 2021

Poor customer service, etc. It is at that stage that customers start seeing value in your offering. Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. Anticipate customer needs. Be proactive.

Upselling 52

Upselling Feedback Customer advocacy B2B 52