SmartKarrot

APRIL 20, 2023

These playbooks contain step-by-step procedures, best practices, and strategies to ensure customer success. The book is also supposed to have the best practices for communicating with customers during the process of customer renewal, along with renewal proposals and the communication templates.

Chatbots 19

Chatbots Analytics Upselling CRM 19

JivoChat

APRIL 15, 2021

Below, we’ll dig into some of the reasons organizations are embracing this communication channel before looking at the benefits of live chat software for businesses and the best practices to know before getting started. Unlike chatbots , live chat services for business are managed by actual people. Connect your CRM.

Best practices 52

Best practices Upselling CRM Sales 52

SmartKarrot

APRIL 17, 2023

This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human. Rule-based chatbot: Rule-based systems use pre-programmed responses to specific inputs and are not very sophisticated.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

APRIL 18, 2023

As your customer base grows, business leaders must know the latest and best practices to ensure low customer churn rates and high product renewals. A customer success team can further improve a companies’ sales through engaging in processes that includes upselling and cross-selling to customers.

Upselling 10

Upselling Best practices CRM SaaS 10

Callminer

FEBRUARY 23, 2021

Chatbots will continue to grow in prevalence. “Chatbot-powered customer service is here to stay, and this year we will witness its evolution and expansion. Last year, chatbots were the preferred communication channel when making online purchases for 43% of U.S. online shoppers.

Call Center 376

Call Center Technology Banking Contact Center 376

Totango

NOVEMBER 15, 2021

By integrating CRM data with your CS platform, you can analyze your customer data and harness it for customer success management. For example, you can establish criteria for customers who may be in the market for an upsell offer and set up automated workflows to send promotional emails to this segment of your customer database.

CRM 111

CRM Upselling SaaS Chatbots 111

Totango

NOVEMBER 15, 2021

By integrating CRM data with your CS platform, you can analyze your customer data and harness it for customer success management. For example, you can establish criteria for customers who may be in the market for an upsell offer and set up automated workflows to send promotional emails to this segment of your customer database.

CRM 88

CRM Upselling SaaS Chatbots 88

SmartKarrot

JULY 6, 2022

To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. Eventually, get ready to improve both your team’s online and in-person communication skills.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. Embedded intelligence with Helpdesk and CRM integration. Who Should Use Conversation Intelligence Software?

Coaching 52

Coaching Sales Chatbots Analytics 52

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Live chat and chatbot conversations. Upsell purchases. Examples include: Search engine queries and ads. Website visits.

SaaS 106

SaaS Journey mapping B2B Feedback 106

JustCall

MARCH 7, 2023

This article will discuss multichannel contact centers and highlight the best practices for building a multichannel contact center in 2023. Companies generally use AI-supported chatbots on their web pages to handle simple customer queries and serve hundreds of customers at the same time. What is a Multichannel Contact Center?

Multichannel 52

Multichannel Contact Center Interactive Voice Response contact center solutions 52

SmartAction

SEPTEMBER 16, 2020

If all you plan to build is a chatbot and nothing else, you’re likely okay to go down the DIY route. submitting a closed case to their CRM with all relevant information . What are best practices that companies need to keep in mind about the cleanliness of their data before embarking on an AI-powered initiative?

Virtual Agent 87

Virtual Agent Self service outsourcing Call flow 87

SmartAction

SEPTEMBER 14, 2020

If all you plan to build is a chatbot and nothing else, you’re likely okay to go down the DIY route. submitting a closed case to their CRM with all relevant information . What are best practices that companies need to keep in mind about the cleanliness of their data before embarking on an AI-powered initiative?

Virtual Agent 45

Virtual Agent Self service outsourcing Call flow 45

LiveChat

JUNE 3, 2019

If you have integrated your live chat with your CRM, website or email tool, then this information can help you provide a long- term experience for your customer. Instead, separate out the repeatable questions that can be answered simply into a section which you can use a chatbot or an auto-response to deal with.

Scripts 53

Scripts Chatbots CRM Upselling 53