How to Enhance CX Metrics Strategically
Outsource Consultants
APRIL 18, 2024
Inbound Call Center Metrics: Customer Experience Metrics: NPS (Net Promoter Score): Evaluates customer loyalty and their likelihood to recommend your service. CSAT (Customer Satisfaction Scores): Reflects overall satisfaction with your service. Abandonment Rate: Rate at which customers disconnect before reaching an agent.
Let's personalize your content