JustCall

MARCH 13, 2023

A sales coaching plan is every sales manager’s best friend. This guide will walk you through how to create a robust sales training roadmap. What is a Sales Coaching Plan? Let’s understand how to create a high-performing and personalized sales training plan. Hit-and-miss sales goals.

Coaching 40

Coaching Sales Metrics Best practices 40

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Include workshops and group activities as much as possible! Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. Why is benchmarking important?

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

GetFeedback

AUGUST 14, 2019

Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. Goal 2: Coach employees. Using this to coach employees and share how to improve their feedback will help improve the experience overall for future customers. .

Metrics 109

Metrics Journey mapping Surveys Feedback 109

JustCall

MARCH 9, 2023

This is why call center sales training programming from your agents within your call center is no longer optional. Since this industry is not showing any signs of a slowdown, it’s become a prerequisite for companies to train their agents and, more importantly, train them right.

Call Center 52

Call Center call center software Construction Best practices 52

JustCall

SEPTEMBER 5, 2023

Independent real estate agents have the potential to boost a brokerage’s sales while offering specialized services. After all,evaluations not only identify coaching needs but also help them set clear expectations and strategically assign projects. Meanwhile, brokerages benefit from enhanced productivity and optimized operations.

Real estate 52

Real estate Construction Feedback Morale 52

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Best practices 22

Best practices SaaS Accountability Education 22