SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Best practices 22

Best practices SaaS Accountability Education 22

ChurnZero

NOVEMBER 22, 2021

In this article, we cover: Budgeting Benchmarks: Do They Cause More Harm than Good? This article is adapted from an in-person workshop presented by Kristen Hayer , Founder and CEO of The Success League , at BIG RYG , ChurnZero’s annual Customer Success leadership summit. Budgeting Benchmarks: Do They Cause More Harm than Good?

Benchmark 98

Benchmark Finance Best practices Sales 98

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. Additionally, agents can benefit from coaching and mentoring programs that provide ongoing feedback and guidance to help them improve their performance. We will delve deeper into both of these points later in this article.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Lumoa

JANUARY 31, 2023

Leaders in a variety of business industries use NPS , which makes NPS a great benchmarking tool. At the same time, it’s also an industry-standard metric, which means you could benchmark the results. Organize workshops, coaching, and training within the company. Customer experience management is a consistent process.

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

Netomi

JANUARY 5, 2022

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Kate Nasser, The People Skills Coach and founder/president CAS, Inc. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

FEBRUARY 20, 2018

Leaders in variety of business industries use NPS , which makes NPS a great benchmarking tool. At the same time, it's also an industry standard metric, which means you could benchmark the results. Organise workshops, coaching and training within the company. How to analyze customer feedback in different languages?

Customer Experience 150

Customer Experience Customer centricity Feedback Metrics 150

CSM Magazine

JULY 3, 2017

And that means that your competition, as it relates to the benchmark of service, is whoever best last served your customer. Just recently I had to return something, and before I even got it in the mail, Amazon had already sent a replacement. That’s an example of how our expectations as customers are escalating every single day.

Customer Service 78

Customer Service Airlines Coaching Benchmark 78

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. If there’s one thing any coach or contact center manager will agree with, it’s that the best type of call center training is hands-on. Mentoring or coaching.

Call Center 96

Call Center Gamification Coaching Contact Center 96

SmartKarrot

JULY 27, 2020

Interestingly, this provides a one-on-one coaching program for customer success executives. Customer Success Salary Benchmark Report – As customer success management is at the brim of the SaaS Businesses, you need to know how much to expect to earn. And how exactly is the customer success salary benchmarked?

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10

Balto

NOVEMBER 28, 2023

Once the root causes behind low scores are identified, decision-makers within a contact center can start implementing personalized coaching sessions for agents to overcome their weaknesses and improve their performance in different customer interactions. Additionally, AI helps you identify how agent actions relate to customer sentiment.

Quality management 52

Quality management Call Center Management Contact Center 52