ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. By combining the two worlds, we can now see major advancements in the field of customer service, education, fitness, communication and much more. Shep Hyken.

Government 227

Government Technology Benchmark call center software 227

JustCall

MARCH 9, 2023

If these skills do not become second nature for your agents, the quality of the call will suffer. This includes call hold times Help agents be upfront about certain practices that are related to privacy. Make the agents practice how to transfer calls between teams and departments.

Call Center 52

Call Center call center software Construction Best practices 52

Fonolo

MAY 16, 2018

Whether you’re selling sandwiches or pushing a call center software for small business, there are now universal rules to abide by to ensure meaningful connections with customers. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction. Know What Makes Customers Tick.

Customer Service 90

Customer Service Multi-channel support call center software Call Center 90

Tethr

FEBRUARY 13, 2020

Don’t skimp out on educational programs to provide support for those that need it. Using listening enterprise software like Tethr , you can offer each rep a personalized training program based on actionable insight from their calls. Your company has a unique way to benchmark performance (we hope). Be clear on objectives.

Call Center 82

Call Center Coaching call center software Benchmark 82

aircall

OCTOBER 15, 2021

They also need to track and benchmark KPIs to help guide teams toward reaching their targets more effectively. Here is a quick overview of the skills you need to succeed in this position, as well as the education and training background that employers want. Knowledge of general business software and aptitude to learn new applications.

Management 62

Management Education call center software Accountability 62

Serenova

MAY 29, 2020

Despite the cloud’s benefits—and much interest and talk about making the move—many contact centers have been slow to adopt. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. Ask evaluators to review the same call and compare for better data and success.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

Despite the cloud’s benefits—and much interest and talk about making the move—many contact centers have been slow to adopt. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. Ask evaluators to review the same call and compare for better data and success.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83