JustCall

MARCH 13, 2023

A sales coaching plan is every sales manager’s best friend. This guide will walk you through how to create a robust sales training roadmap. What is a Sales Coaching Plan? Let’s understand how to create a high-performing and personalized sales training plan. Hit-and-miss sales goals.

Coaching 40

Coaching Sales Metrics Best practices 40

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Include workshops and group activities as much as possible!

Call Center 141

Call Center Contact Center Coaching Gamification 141

JustCall

MARCH 9, 2023

This is why call center sales training programming from your agents within your call center is no longer optional. That said, remember that the end goal is to improve your employee’s understanding of the internal company policies, best practices, and product-related information through customized learning.

Call Center 52

Call Center call center software Construction Best practices 52

GetFeedback

AUGUST 14, 2019

Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. But if you are just starting to explore customer feedback in general, this is a simple way to get started and then benchmark against in the future. Conclusion on CSAT .

Metrics 109

Metrics Journey mapping Surveys Feedback 109

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. Why is benchmarking important?

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Creative Virtual

DECEMBER 11, 2019

In selecting us for this award, the analysts at Frost & Sullivan evaluated chatbot and virtual agent vendors across two key factors, each with five benchmarking criteria. Creative Virtual was rated as ‘Excellent’ across these categories. You can download a copy of their full independent report here.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

JustCall

SEPTEMBER 5, 2023

Independent real estate agents have the potential to boost a brokerage’s sales while offering specialized services. It ensures alignment on long-term vision and serves as a benchmark for brokerages to measure agent performance against. However, their impact depends on their ability to learn from both failures and successes.

Real estate 52

Real estate Construction Feedback Morale 52