SmartKarrot

JANUARY 28, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Protect the company growth by minimizing churn and finding upsell opportunities. Analyse campaign results, develop benchmarks, and create and share regular performance reports with different stakeholders. Apply here: [link].

Upselling 19

Upselling CRM Finance Benchmark 19

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

JUNE 1, 2021

Identify and document regional best practices while also sharing global best practices across several functional domains. Maintains a deep understanding of the products and practices to serve as a point person for the accounts. Identify opportunities to upsell & cross-sell products and reduce client churn rate.

Best practices 10

Best practices Finance Benchmark Upselling 10

SmartKarrot

JANUARY 11, 2021

Apply here: [link] Role: Senior Customer Success Manager Location: Toronto, ON, Canada Organization: Sinch As a Customer Success Manager, you will develop a strategic business plan for identifying new business opportunities with existing clients – seeking upsell opportunities.

Upselling 10

Upselling Benchmark Customer centricity Education 10

SmartKarrot

FEBRUARY 9, 2022

The other necessity is an investment in professional education and certifications for upskilling professionals in their fields of expertise. With that, they can bring out a change in net retention rates or NRR, expansions, cross-sells, upsells, health scores , customer satisfaction scores , NPS, and so much more.

Chief Customer Officer 10

Chief Customer Officer Upselling Benchmark Metrics 10

SmartKarrot

JULY 14, 2022

Active involvement with the KPIs and benchmarks, making recommendations for monitoring, analysis and improvement of them. Delineate and optimize workflows, policies and best practices for handling customer concerns. This also includes training for new hires and continuing education opportunities.

Education 3

Education Benchmark Upselling Best practices 3

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Upsell and Cross-sell Revenue Growth. 5 essential steps to find upsell and cross-sell opportunities with journey analytics ]. Churn Rate. Governance.

Analytics 93

Analytics Government APIs Metrics 93

Amity

OCTOBER 23, 2018

There is a long list of metrics for each pillar of Customer Success but for the purposes of this post I’ll focus on the key metrics for Customer Success Management and the metrics commonly used for CS as a whole (I’ll save customer support and customer education metrics for another post). Net Promoter Score (NPS). Customer Health.

Metrics 76

Metrics Best practices Customer retention SaaS 76

ClientSuccess

JUNE 12, 2017

After the positive response to our “Customer Success Dictionary of Reference: Part I” post , we wanted to provide further opportunities for education and growth. A cross-sell differs from an upsell, which often increases incoming revenue or expands on a current product offering. – Part II. You asked and we listened! Cross-Sell.

SaaS 46

SaaS Metrics Best practices Benchmark 46

SmartKarrot

OCTOBER 28, 2022

The guiding principle of strategic account management is that your current customer base is your best source of future sales. Instead of focusing on upselling or cross-selling, strategic account management emphasizes collaboration and problem-solving. . The next benchmark may be established in collaboration with the client.

Accountability 10

Accountability Management Upselling B2B 10

Amity

FEBRUARY 2, 2016

With so many customer success resources to choose from, we’ve selected the top customer success resources and events that we think will educate and inspire you for the rest of the year. 8 Ways to Use Video for Customer Success, Education, and Advocacy. Maybe even step away from your desk and get a front-row seat to some action.

SaaS 80

SaaS Education Customer retention Sales 80

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Comparison with Benchmark KPIs – A world-class service provider will ask you to provide benchmark KPIs for any dataset where accuracy is especially critical.

Analytics 43

Analytics Metrics Government Journey mapping 43