ChurnZero

OCTOBER 22, 2020

It’s true that Customer Success is a newer discipline compared to the aforementioned functions, but that doesn’t make the technology any less sophisticated. CSM system adoption shows signs of extending beyond the technology vertical, and there is also a growing focus on revenue expansion rather than solely retention.

CRM 59

CRM Customer retention Technology Best practices 59

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Question 1.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44

Playvox

JUNE 22, 2023

These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience. Do your metrics provide answers to these questions?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

ClientSuccess

JULY 12, 2017

While it may be hard to find a consistent benchmark across companies or industries, Stacey said to just make sure you are tracking metrics against your own data, to show executives and board members how your team is performing over time. Download the Top Customer Success SaaS Metrics eBook. Learn more and register here.

SaaS 40

SaaS Metrics Benchmark Best practices 40

Pointillist

JULY 25, 2018

Customer journey analytics is a new technology and many companies are grappling with the same questions. Comparison with Benchmark KPIs – A world-class service provider will ask you to provide benchmark KPIs for any dataset where accuracy is especially critical. If so, you are not alone. Change Management. Governance.

Analytics 93

Analytics Government APIs Metrics 93

Vistio

APRIL 2, 2022

One is a senior leader strategy session, and the other is an operational best practice exchange. And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Pointillist

JULY 25, 2018

Customer journey analytics is a new technology and many companies are grappling with the same questions. Comparison with Benchmark KPIs – A world-class service provider will ask you to provide benchmark KPIs for any dataset where accuracy is especially critical. If so, you are not alone.

Analytics 43

Analytics Metrics Government Journey mapping 43

Comm100

MAY 19, 2020

20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. As technology makes things more and more convenient, what is convenient has become a large part of what drives us, as consumers and as people. Expand Market Reach.

Best practices 111

Best practices Analytics Sales Benchmark 111

Comm100

DECEMBER 16, 2019

Report: 2019 Live Chat Benchmark Report. Keep an eye out for the 2020 Live Chat Benchmark Report coming out in January or subscribe and be the first to get it. Slide Share: Customer Contact Week Digital’s Disruptive Technology Review of Live Chat. Sit back and scroll through as we serve you treats from this year.

Chatbots 52

Chatbots Benchmark Scripts Best practices 52