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Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

CSM Magazine

PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. ” For more information on Teleperformance, visit www.teleperformance.com. About PCI Pal.

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Expert Opinion: Top 3 Customer Support Trends to look for in 2018

Taylor Reach Group

Banks are already deploying ITMs (Interactive Teller Machines). High-end automakers like Land Rover and Jaguar are employing video and government agencies are offering solutions such as video chat at DEWA (Dubai Electricity and Water Authority) in Dubai.

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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. Typically, it’s banks that are fined for non-compliance and fines range from $5,000 to $100,000 per month. After fines have found their way to merchants, the banks often change their relationship with said merchant.

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GDPR for SaaS Providers and Companies

SmartKarrot

Hence, to protect the privacy of our data several nations’ governments have come up with their own legal frameworks to which every company operating in their territory must comply. Guide to running a GDPR compliant SaaS business” Source: GDPR for SaaS. The Ultimate GDPR SaaS Checklist” Source: GDPR SaaS Checklist.

SaaS 10
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Survey Shows Growing Popularity of Call-Backs Among BPOs

Fonolo

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail / e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. Fonolo offers similar functionality, but in a platform-agnostic way, with a cloud-delivery model and SaaS pricing.

Surveys 59
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Comprehensive SOC2 Compliance checklist & resources for SaaS

SmartKarrot

Whether you login to any social media account or you make any transaction from your online bank portal, you need to always identify yourself first. . Hence, to address this concern SOC 2 compliance has been put into practice by the government for organizations dealing with large amounts of information of their customers. What is SOC2?

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Microsoft Power Apps Turns Everyday People into Developers

Natalie Petouhof

While companies are increasingly turning to SaaS solutions for specific scenarios like CRM, travel and HR, using services like Microsoft Dynamics, Concur or Workday, most business app scenarios still remain locked on premises, dependent on corporate connected PCs. 3) IT agility and app sharing.

Banking 49