Beyond Philosophy

JUNE 6, 2019

Many new technologies, such as facial recognition technology for Customer Experience are emerging. Facial recognition and facial expression analysis are capturing essential information about how customers feel during an experience at the moment. I predict that one day soon we won’t know how we lived without it.

Airlines 354

Airlines Banking Technology Customer emotions 354

Beyond Philosophy

DECEMBER 19, 2016

The other part lies in behavioral economics, which tells us that customers behave irrationally and emotionally. I discuss this in depth in my new book, The Intuitive Customer: 7 imperatives for moving your Customer Experience to the next level , which I co-authored with Prof. Ryan Hamilton of Emory University.

Sales 354

Sales Banking Customer emotions Education 354

Beyond Philosophy

AUGUST 1, 2019

I believe it is crucial to do more than discuss your theories about Customer Experience strategy. In other words, theories are fascinating but falderal unless you implement them in your Customer Experience. It is the same exercise with customers. A customer walks into a Customer Experience feeling something.

Journey mapping 374

Journey mapping Customer emotions Scripts Consulting 374

Beyond Philosophy

JANUARY 26, 2015

They were a real-time cautionary tale we all witnessed in the recent past of how to mishandle a data breach rollout. Customers are nervous about their data security. If you enjoyed this post, you might be interested in the following blogs: The Draining of Target’s Emotional Bank Account.

Customer centricity 257

Customer centricity Government Customer emotions Consulting 257

CSM Magazine

JUNE 7, 2021

That’s why businesses are realizing that providing excellent customer service is not enough. What is Customer Experience? Everything you encounter influences your customer’s perceptions and decisions to return or not. Therefore providing a positive customer experience is essential to your success.

Customer Experience 52

Customer Experience Advertising Feedback Banking 52

Callminer

AUGUST 6, 2019

To make the right buying decision, follow these expert tips and suggestions on what to look for and how to evaluate potential call center software solutions. . As you will certainly know, customer service is critical – but you need to ensure that your call center software has the best customer service ever.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Beyond Philosophy

FEBRUARY 28, 2016

In this post, we’ll address what this, prospectively, means to service groups in better understanding how to optimize this component of the customer journey. Not too long ago, a major high-tech company asked Beyond Philosophy to provide insight into our methods for journey-mapping their multi-channel customer service experience.

Journey mapping 150

Journey mapping Customer centricity Consulting Consulting 150

Eptica

FEBRUARY 6, 2019

For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. All of this means that established businesses have been forced to focus on how they can change and restructure themselves in order to compete and survive.

Automotive 73

Automotive Best practices Banking Customer emotions 73

3CLogic

JANUARY 24, 2024

It can further assist supervisors with AI Coaching and sentiment analysis to generate intelligent insights and reporting at scale, ultimately creating high-performing agents and improving the customer experience (CX). And, if it is, how can you ensure you reap the greatest benefits from it? Your account total is ($50).

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

LiveChat

OCTOBER 13, 2017

We hear so much about customer experience, that I was afraid writing about it would be too obvious. As I dig deeper into the subject, I realized, we know customer experience is important and that it basically means we need to be nice to customers, but there’s a whole strategy behind it. It needs to be planned.

Customer Experience 57

Customer Experience Management Feedback Banking 57

REVE Chat Blog

JANUARY 8, 2020

AI bots apply predictive intelligence and sentiment analysis to understand customer emotions closely. Chatbots boost operational efficiency and bring cost savings to businesses while offering convenience and added services for customers. How to build your first chatbot? Why chatbots are important for your business? .

Chatbots 91

Chatbots Banking Sales Wait times 91

ProProfs Blog

DECEMBER 17, 2021

In-App feedback is a feature to collect feedback and reviews from mobile app users about their experiences. Whether you are capturing feedback for a new app feature, looking for new ideas, or simply gauging customer experience, in-app feedback surveys help to efficiently achieve these objectives for your business. Apptentive.

Feedback 78

Feedback Surveys APIs Customer centricity 78

Balto

SEPTEMBER 12, 2023

As customers seek seamless and personalized interactions with their financial institutions, the financial services industry is facing new challenges accompanied by opportunities for improvement, particularly in CX (Customer Experience). A great customer experience goes hand in hand with customer loyalty.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52