Exposed: The 7 Questions Everyone Should Be Asking
Beyond Philosophy
OCTOBER 5, 2017
For example, banks provide customers pens—on chains. Banks put the pens there to help customers, but the chain tells the customer’s’ subconscious, “We don’t trust you.” To be deliberate about the emotional CX, you should create a moment to moment map of your experience or what we call Behavioral Journey Mapping.
Let's personalize your content